Zilch
Senior Product Designer
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Senior Product Designer at Zilch
Who We Are
Zilch is a payment tech company committed to creating the most empowering way to pay for anything, anywhere. Combining the best of debit, credit, and savings, we provide customers with the option to earn instant cashback or spread the cost of purchases—interest-free, with no late fees. A bold vision, executed well.
Started in 2018 with a small team, we’ve since achieved double unicorn status, serving over 5 million customers. Exciting new projects lie ahead as we rapidly scale our mission: to make credit accessible to all.
Join us.
About the Role
As the Senior Product Designer, you’ll oversee every stage of the design process—from initial concept to implementation—while maintaining the highest possible standards. Working closely with Product Managers, Engineers, and Designers, you’ll deliver cutting-edge user experiences aligning with Zilch’s bold vision.
You won’t just perform exceptional design work—you’ll elevate the entire team’s practices to ensure consistency, strategic thinking, and craftsmanship.
Responsibilities
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Full-cycle design ownership
- Lead from user research through to prototyping, testing, and launch, ensuring flawless execution.
- Define clear user journeys, create prototypes, and measure the success of product launches.
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Design management & Leadership
- Coach and mentor your peers, holding studio critique sessions to refine and strengthen design output.
- Enforce high standards with consistency across projects, fostering a culture of excellence.
- Work alongside the Head of Product Design and Product Managers to ensure alignment on goals, priorities, and feedback.
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User experience & effectiveness
- Conduct user research using qualitative and quantitative methods to validate designs.
- Identify key performance metrics and analyse product experiments for data-driven improvements.
- Advocate for users, translating research insights into intuitive and engaging experiences.
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System & scalability
- Support the organisation’s design system, ensuring it remains scalable, efficient, and adaptable.
- Document pattern libraries and style guides, updating them as the business evolves.
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Post-launch analysis & innovation
- Evaluate product performance post-release, extract learnings, and suggest future iterations or directions.
Requirements
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Cross-functional expertise
- Proven track record in designing consumer-facing products within a matrix team. Collaboration with products, researchers, engineers, and creatives is essential.
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Problem-solving mindset
- You relish tackling complex challenges and prioritise solving the right problem—not just the quick one.
- Likeable obsession with attention to detail (can spot a pixel misalignment from a stock’s displays).
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Strategic leadership in design.
- Understand product thinking at every level from micro-interactions to macro-strategy.
- Communicate complex ideas clearly, building consensus across teams with confidence.
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Collaboration & storytelling
- Blend well with interdisciplinary teams, integrating insights from research, content, and engineering.
- Mastery of Design systems and maintaining them effectively.
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Evidence-based iteration
- advocate for users using data-driven research insights.
- Advocate design’s role in business success—truthfully and persuasively.
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- AI & process innovation
- Willing to experiment with new tools to optimise workflow.
Benefits
Compensation & Savings
- Pension Scheme
- Death in Service benefits
- Income Protection
- Permanent Share Options Scheme for employees
- 5% cashback on in-app purchases
- £200 towards a WFH setup
Health & Wellbeing
- Private Medical Insurance, including:
- Unlimited GP consultations (online, video, tele, face-to-face)
- Prescription prescriptions delivered
- In-patient, out-patient & day-patient care
- Mental health support
- Optical, dental & audiological coverage
- Physiotherapy
- Advanced cancer support
- Menopause services
- Employee Assistance Programme (EAP), including:
- Unlimited mental health sessions
- 24/7 remote GP appointments
- Physiotherapy advice
- 24/7 holistic emotional & practical helpline
- Discounts & savings apps
- Personalised well-being counselling
Family-Friendly Policies
- Enhanced Paternity & Maternity Pay
- Enhanced Adoption Pay
- Enhanced Shared Parental Leave
Learning & Development
- Professional Qualifications support
- FCA & Regulatory Training
- Professional Memberships assistance
- Exclusive Learning Suite with e-learning courses
- In-house Training Programmes
Flexible & Engaging Workplace
- Hybrid model: Office Mon, Wed, Thu; remote Tue & Fri
- Casual dress code
- Workplace socials
- Healthy snacks on tap
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