Nationwide
Senior Product Journey Owner - Business Banking
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Senior Product Owner – Business Banking
About the Role
The Senior Product Owner – Business Banking leads the strategy, evolution, and end-to-end performance of key digitally-led servicing journeys across Virgin Money Business Banking (now part of Nationwide).
You’ll provide clear leadership to cross-functional teams across product, technology, operations, service design, risk, legal, fraud, financial crime, change, and third-party partners. Accountable for shaping the digital business banking customer experience, you’ll leverage:
- Customer insight
- Performance data
- Market intelligence
- Service design thinking
This ensures continuous improvement of digital servicing outcomes while contributing to the future of Business Banking.
The Opportunity
We’re seeking a passionate Senior Product Owner to drive brilliant digital servicing experiences, enhance end-to-end customer journeys, and evolve strategy—all within our Business Digital Propositions and CX Team.
This is a critical moment for Business Banking, where we aim to:
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- Scale digital offerings
- Improve customer and colleague experiences
- Innovate core digital assets, platforms, and servucing journeys
Key Responsibilities
-
Play a vital role within the digital Business Banking team, collaborating with technology, business partners, and colleagues to:
- Set strategic direction for digital servicing interactions (e.g., Virgin Money Business app, Business Internet Banking, Business Brochureware)
- Define and evolve the digital servicing roadmap
- Shape future-ready digital experiences
-
Lead customer-centric initiatives to improve:
- Digital self-service
- Scalability
- Resilience
- Regulatory adherence
- Customer growth, retention, and personalisation
-
Drive business impact through continuous innovation that deepens customer relationships.
What You’ll Be Working On
- Flexible & Hybrid Working: Supported wherever possible. Aim for at least two days per week (or 40% if part-time) based in either London or Northampton.
- If nearest to Glasgow or Edinburgh, monthly in-person collaboration events (office-based otherwise).
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Benefits of the Role
- Employed by Nationwide from Day One: Enjoy real impact alongside a competitive benefits package.
- Hybrid Working: Design flexible schedules, capitalising on in-person problem-solving and team connection.
- Enterprise-wide Support:
- Generous home working flexibility alongside Nationwide’s UK-wide estate.
- In-office time for collaboration, learning, and connection.
- Future-Focused Workplace: A culture that rewards, recognises, and celebrates contributions.
Key Information
- Nationwide’s acquisition of Virgin Money: Ongoing phased integration over the coming years.
- Redeployment Prioritisation: This role prioritises Nationwide’s employees affected by organisational change.
- Long-Term Absence Policy: Colleagues on leave (e.g., parental leave) or temporary workers must use personal email to apply.
For further details on hybrid working, visit Nationwide’s benefits hub.
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