Shawbrook
Senior Product Manager
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Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
The Senior Product Manager, Payments will cover a maternity leave for a period of 12 months, stepping into ownership of specific payments product streams and maintaining continuity and momentum on initiatives already in flight. You'll work as an individual contributor, owning your product areas end-to-end and managing two squads.
Payments sits at the centre of how Shawbrook moves money for savers and borrowers alike, from deposit funding flows through to supplier and third-party payment processing arrangements. This role decides how those product areas evolve day to day, while the permanent postholder is away.
Key Responsibilities
Payments Product Ownership
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- Own the end-to-end product lifecycle for one or more payments product streams, from discovery and ideation through to delivery, launch, and post-launch iteration.
- Represent your product area's requirements through any in-flight initiatives, ensuring no loss of pace or institutional knowledge during the handover period.
- Maintain a clear, prioritised backlog for your product streams, working closely with Engineering to translate business and customer needs into deliverable requirements.
Roadmap & Prioritisation
- Maintain and deliver the agreed roadmap for your product areas, gathering and summarising demand from business stakeholders.
- Partner with cross-functional teams (Engineering, Compliance, Finance, Commercial) to prioritise initiatives that deliver ROI, reduce risk exposure, and align with the bank's strategic goals.
- Maintain a data-led view of product and customer/colleague impact, grounding prioritisation in evidence rather than stakeholder volume.
Supplier & Regulatory Management
- Manage relationships with payment suppliers, scheme partners, and processors, including input into contract terms and pricing agreements.
- Ensure product decisions are made in line with legal and regulatory requirements relevant to UK payments and financial services.
Business Case & Value Realisation
- Build and support business cases for payments product investment, using real, in-flight examples as reference points.
- Ensure your initiatives have robust business cases and stakeholder buy-in to move swiftly into delivery.
Cross-functional Collaboration
- Act as the day-to-day link between Engineering, Compliance, Commercial, and Customer Success on your product streams.
- Escalate roadmap conflicts or resourcing trade-offs to the Product Lead where consensus isn't possible.
- Bring a mindset of continuous discovery and structured prioritisation to your product areas.
Value This Role Will Add
- Provides continuity of ownership for payments product streams during the maternity leave period, with no gap in delivery or stakeholder relationships.
- Owns business outcomes (not just requirements-gathering) for the product areas in scope.
- Keeps payments product decisions aligned with the bank's wider platform and commercial strategy.
- Maintains the quality of supplier and regulatory relationships built up over time.
- Elevates the payments function's credibility by clearly articulating the value and rationale behind prioritisation decisions.
Qualifications
- At least 5 years' product management experience, ideally in payments, fintech, or broader financial services.
- Proven track record of launching and managing successful digital products, with ownership of the detail as well as the bigger picture.
- Comfortable working closely with engineering teams; technical fluency (e.g. exposure to APIs, core banking platforms, or coding) is a strong advantage.
- Experience navigating supplier or partner relationships, and awareness of the compliance and regulatory considerations relevant to UK financial services.
- Strong analytical and problem-solving skills, with a keen eye for detail and a data-driven approach to decision-making.
- Excellent communication and interpersonal skills, with the ability to build strong relationships across teams quickly.
- Experience with agile methodologies and tools such as JIRA or similar.
- Able to operate independently and make confident decisions in a fast-paced environment with imperfect information, important given the nature of stepping into a maternity cover role mid-flight.
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Additional Information
Your Wellbeing
- We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle
- It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution
- We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Department: Product & Design
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