Key Responsibilities:

• Strategic Ownership: Define the long-term vision and roadmap for the search and discovery experience across the platform, optimizing ranking algorithms to ensure highly relevant, premium results.
• AI & Personalization: Champion the use of member data and AI/ML to build dynamic, personalized discovery feeds, surfacing relevant content, offers, and inventory proactively.
• Merchandising Innovation: Build robust tools and features that allow us to highlight curated collections, seasonal campaigns, and exclusive partnerships effectively.
• Data-Driven Leadership: Define and track core discovery metrics (e.g., search-to-click, click-to-book, zero-result searches) and run rigorous, complex experiments to improve content discoverability.
• Cross-Functional Mentorship: Partner closely with Data Science, Engineering, and Design to turn massive datasets into an intuitive, luxurious browsing experience, while mentoring junior PMs on best practices.

Requirements

• You have at least 5+ years of experience in product management, with a strong, proven background in search, e-commerce merchandising, or algorithmic personalization at scale.
• Mastering Ambiguity: You excel in environments where processes are evolving. You have a proven track record of bringing order to complex, ambiguous problem spaces and setting strategic direction.
• Executive Communication: You are an expert collaborator and communicator. You know how to align C-level stakeholders, push back constructively, and negotiate highly complex technical architectures with Engineering leads.
• Strategic Vision: You define the strategy. You anticipate market trends and business needs, diving deep into data to uncover transformative product opportunities.
• Analytical rigour: You are deeply comfortable with data science concepts and understand how to measure and optimize the success of complex ranking and machine learning features.
• You are fluent in English.

Guidelines for Hybrid/Home Office

• Located in London.
• Please note that you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.