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Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Today, energy communication is often reactive and fragmented. We see something better. Contextual. Intelligent. Proactive. Capable of guiding millions of households toward smarter, cleaner energy decisions whilst managing some of their most significant financial decisions. Paired with the revolution of energy generation, this is a chance to shape how an industry shows up to the world.
At Kraken, we are pioneering the transformative shift toward a fully autonomous, proactive customer experience, seamless across all channels, that detects friction, decides actions, and learns in real time before a customer even realises they need help. We enable our clients to offer a hyper-personalised service and over the next two years, we are embedding AI not as a collection of generic customer service surface-level features, but as the foundational connective network across the entire Kraken portfolio, harnessing ecosystem-wide data to fuel a flywheel of continuous product adoption and value.
As a Senior / Staff Product Manager, you will redefine the standard for hyper-personalisation by deploying end-to-end self-service intelligence, shifting human agents from routine task executors to high-value specialists, and aligning our strategy around transforming the energy industry rather than static technical components.
We are building an energy system of the future. An engagement engine that takes richer conversations to actionable insights to develop personalised marketing campaigns, operational system transformation, billing and payment lifecycle events; and over time, predictive, proactive customer experiences and offerings at a global scale. If we get this right, we help the acceleration towards a cleaner, greener, future 💚.
🚀 What you’ll own
Raising the bar for customer communication in energy
Energy providers often struggle with fragmented systems and reactive outreach. We see the opportunity to make communication:
- Contextual and personalized
- Predictive and proactive
- Delightful, even in regulated environments
Building an adaptable and impact led agentic development framework for world leading multi-channel engagement
You will lead the development and scaling of Kraken’s agentic offering across all customer engagement including voice, email, SMS, and other extensible future channels. You’ll be defining the future of Kraken’s client offering and experience as they undertake transformation of the energy operating model in personalised customer experience and measurable impact.
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This is zero to one role with the expectation of scaling. You must be comfortable operating in ambiguity at the start and disciplined enough to simplify as complexity grows.
You will define and own:
- Developing AI products clients can trust, end customers love and deliver tangible commercial value.
- Enriching and evolving Kraken’s core platforms as a result of new context and MCP capabilities, made possible by influencing enterprise roadmaps.
- Continually evolving user experience as a result of new AI products and features.
- Architectural and product direction of knowledge and agentic design patterns.
- The roadmap that balances foundational capability with forward-looking innovation.
What you’ll do in practice
You’ll own the development of customer AI products and partner closely with every team at Kraken—Product, Design, Engineering, and our leadership—to drive impact. As a core source of customer insight, you will influence the long-term roadmap while owning your portfolio of agents from end-to-end. Your day-to-day will involve:
- Designing enterprise-grade AI agents: Collaborate with strategic clients to understand their workflows, pain points, and goals, then build and optimise elegant solutions.
- Strategic advisory: Embed deeply with customer teams and domains across Kraken to include their AI roadmap, serving as a trusted advisor to navigate complex business challenges.
- Iterative development: Run tight feedback loops with engineering to influence feature development, ensuring real-world customer needs drive product evolution.
- Technical implementation: Write and test prompt logic for specific customer use cases to ensure reliable, high-quality performance.
- External representation: Represent Kraken externally, working closely with clients and prospects, and participating in key deployments to ensure success.
- Strategic partner and vendor management: Assess and collaborate with key technology partners to ensure deep technical alignment, manage integration requirements, and ensure vendor roadmaps scale effectively with Kraken’s long-term business and product goals.
This role has the leverage to materially improve how millions of households interact with their energy provider. The more delight and engagement, the faster we shift towards a greener cleaner future. 💚
🧠 What you bring to the party
- 5+ years of product management experience in a scaling SaaS or enterprise software environment
- Experience leading ambiguous, zero-to-one product initiatives.
- Systems thinking across workflows, integrations, constraints, and execution layers
- Comfortable working with LLMs, agent frameworks, RAG, evaluation frameworks or ML systems
- Experience collaborating with data and analytics teams, ideally including exposure to ML-driven initiatives
- Strong commercial instincts and ability to balance customer value with platform leverage
- Exceptional written and verbal communication.
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⭐ Bonus points for
- Energy, telecom, fintech, or similar domain experience
- Experience in enterprise SaaS
- Experience building conversational AI products.
- Experiencing in defining future user experience with AI in the loop
- Experience shipping products that leverage reinforcement learning, evaluation frameworks or continuous learning
- Global product experience
💚 Why this role matters
We’re building the engagement engine that powers the next generation of energy experience.
Communication shapes trust. Outreach either builds relationships or erodes them. Operational messages either provide clarity or create confusion. Campaigns either feel relevant or feel intrusive.
We can categorically shift the CX experience and make a global impact.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5, and in Germany we rate 4.7 on Kununu as a Top Company. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms.
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