Government Digital Service
Senior Product Manager
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About the team
We’re hiring – help us build better public services
Public services matter. They help people at some of the most important moments in their lives.
Yet too often services are slow, fragmented and frustrating. People wait on hold, repeat information multiple times, complete unnecessary paperwork, and navigate systems that were never designed around their needs.
CustomerFirst exists to change that.
We bring together multidisciplinary teams from across government and industry to redesign, rebuild and transform services around the people who use them. We work alongside partner organisations to tackle some of government’s most complex service challenges, combining the pace and ambition of a start-up with the scale and purpose of public service.
Over the next two years, we will be scaling our programmes and growing our capability across product, technology, research and transformation leadership. We’re looking for exceptional people who want to solve difficult problems, challenge accepted constraints and help build a model for transforming public services at scale.
Lead products that improve outcomes for citizens
We’re looking for an experienced Product Manager to help us radically reimagine public services. You’ll work at the heart of multidisciplinary delivery teams, turning user needs, operational insight and organisational goals into products and services that genuinely improve outcomes for citizens and colleagues.
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What you’ll be doing
- Defining product vision, strategy and roadmaps
- Leading product delivery from discovery through to continuous improvement
- Using insight, data and evidence to inform prioritisation
- Building alignment across teams and stakeholders
- Coaching teams in modern product management practices
- Supporting partner organisations to adopt outcome-focused ways of working
What we’re looking for
You’ll be able to demonstrate:
- Experience leading complex digital products or transformation programmes
- Strong product strategy and prioritisation skills
- Evidence of delivering measurable outcomes
- Expertise using research, insight and data to inform decisions
- Leadership within multidisciplinary environments
- Excellent stakeholder management and influencing skills
How to Apply
We are interested in finding brilliant people who are excited by the CustomerFirst mission.
To apply, please send:
- Your CV
- A covering letter (maximum 1,000 words)
- Confirmation of which role(s) you would like to be considered for
Applications should be sent to: Customer.First.Talent@dsit.gov.uk
Your Covering Letter
In no more than 1,000 words, please answer the following question:
CustomerFirst exists to radically improve public services, challenge existing constraints, and deliver better outcomes for citizens. What experience, skills or perspectives would you bring to help us achieve that mission?
Please include:
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- A problem you have helped solve that improved the experience of customers, users or citizens
- The role you played and the impact you achieved
- How this experience would help you contribute to CustomerFirst
- The public service problem you would most like to help fix and why
Contract Types
We are recruiting through a mixture of:
- Fixed Term Appointments
- Secondment opportunities
- Contingent Labour engagements
All opportunities run up until March 2028. The most appropriate option will be discussed during your Talent Team conversation.
Location and Travel
Our team regularly comes together in person to collaborate, solve problems and build strong working relationships. While we support flexible ways of working, we currently expect team members to attend our London office in Whitechapel twice a week, on Tuesdays and Wednesdays where possible.
The role also involves occasional travel across the UK to work with our partner organisations. You should be comfortable travelling when required to support the successful delivery of our work.
For any more information, please click the Apply button
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