MRJ Recruitment
Senior Product Manager
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Senior Product Manager – Customer Experience
£72,000 + bonus
Remote-first
Monthly team meet-ups in Yorkshire
We’re partnering with a major UK consumer business that’s investing heavily in its digital products and transforming how millions of customers interact with its services.
They’re looking for a Senior Product Manager to take ownership of three closely connected areas: their customer app, customer contact experience and an evolving premium B2B proposition.
This is a proper senior product role. You’ll inherit a growing team, shape the longer-term vision and bring clarity to several major programmes competing for attention, investment and technology capacity.
What you’ll be doing:
- Defining the product vision and roadmap across the customer app, contact channels and premium services
- Creating a more connected, intuitive and self-serve customer experience
- Leading discovery to understand customer problems, validate opportunities and influence investment decisions
- Helping shape the balance between digital self-service and human support
- Supporting a significant cloud-based customer contact and CRM transformation
- Owning product OKRs and ensuring roadmaps are tied to measurable customer and commercial outcomes
- Working closely with Technology, UX, Architecture, Operations and Commercial teams
- Coaching and developing Product Managers while building a high-performing product culture
- Managing competing priorities and making clear, evidence-led decisions when capacity is limited
- Taking complex product challenges and turning them into a clear direction people can get behind
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What we’re looking for:
- Strong experience operating as a Senior Product Manager within a complex, customer-facing organisation
- Experience owning digital products across the full lifecycle, ideally including mobile apps, customer contact or self-service journeys
- A track record of shaping product strategy as well as leading hands-on delivery
- Strong discovery skills and a genuinely customer-led approach
- Confidence working with senior stakeholders and challenging priorities when needed
- Experience coaching Product Managers and improving product ways of working
- The ability to connect customer needs, operational realities and commercial opportunities
- A strong data mindset, with experience using insight to shape decisions and measure outcomes
- Exposure to cloud platforms, CRM transformation or contact-centre technology would be a bonus
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Why consider it?
You’ll be joining at a point of real change, with the opportunity to influence products used at significant scale and help shape a growing product function.
There’s plenty already happening, but equally plenty still to define. If you enjoy creating clarity from complexity, developing teams and building products that make everyday customer experiences simpler, this should be right up your street.
£72,000 + bonus, remote-first working and monthly team meet-ups.
Interested?
Apply now or drop me a message for a confidential chat.
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