Duck Creek Technologies
Senior Product Manager - AI Gateway
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Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.
TITLE: Senior Product Manager - Agentic AI Gateway
WHAT YOU’LL DO
The Senior Product Manager, AI Gateway owns product strategy, roadmap, and execution for AI Gateway capabilities within Duck Creek’s Agentic AI Platform. This role defines how Duck Creek, customers, partners, and third-party services connect safely, consistently, and extensively across the AI ecosystem. The role translates complex AI platform, API, agent interoperability, security, governance, and customer value needs into clear product priorities, requirements, and measurable outcomes. This role exercises independent judgment within the AI Gateway domain and partners across Product, Engineering, Architecture, Data Science, Security, Data, Legal, Compliance, Customer Success, Professional Services, partners, and customer stakeholders to support governed and scalable agentic AI capabilities.
- Define and maintain the product strategy and roadmap for Duck Creek’s AI Gateway capabilities, including API management, MCP gateway capabilities, model and tool connectivity, extensibility, and marketplace enablement.
- Translate AI ecosystem, integration, agent interoperability, and architecture needs into clearly defined epics, features, use cases, requirements, user stories, and measurable product outcomes.
- Partner with Engineering and Architecture to define scalable gateway patterns for agent discovery, registration, authentication, authorization, invocation, routing, lifecycle management, versioning, monitoring, and deprecation.
- Establish product requirements for integrating Duck Creek-built, partner-built, and customer-built agents using open, standardized, and governed interoperability patterns.
- Define product capabilities for safe model, agent, tool, and API access, including permissions, entitlements, tenant isolation, usage controls, secrets handling, audit logs, policy enforcement, and governance workflows.
- Partner with AI Platform, Agentic Applications, Semantic Insurance Data, Data Orchestration, Security, and Governance teams to support trusted context, responsible AI controls, and reliable execution across insurance workflows.
- Drive developer, partner, and customer experience for AI Gateway capabilities, including onboarding flows, documentation needs, certification patterns, diagnostics, testing support, and release readiness.
- Evaluate trade-offs across openness, control, innovation, customer value, technical complexity, security, compliance, and operational readiness when shaping product priorities and requirements.
- Define adoption, reliability, security, and business impact measures for AI Gateway capabilities, including latency, partner integrations, time to market, gateway performance, invocation success rates, policy violations, and customer value delivered.
- Coordinate with Product, Engineering, Architecture, Security, Legal, Compliance, Customer Success, Professional Services, partner, and customer stakeholders to align product decisions with platform objectives and customer needs.
- Support release planning, readiness, and communication for AI Gateway capabilities by clarifying scope, dependencies, risks, acceptance criteria, and expected outcomes.
- Maintain awareness of emerging AI platform, agent interoperability, API, model routing, governance, and developer ecosystem patterns to inform product direction and roadmap decisions.
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WHAT YOU’VE DONE:
REQUIRED:
- Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Engineering, Data Science, Business, Insurance, Product Management, or a related field.
- 6+ years of experience in technical product management, platform services, software engineering, AI product management, platform-as-a-service, or related roles.
- Experience owning complex platform, integration, developer, API, AI, or ecosystem product capabilities.
- Experience working with cross-functional stakeholders such as product teams, engineering teams, architects, security teams, customer-facing teams, partners, and business stakeholders.
- Experience translating ambiguous business and technical problems into product strategy, roadmap priorities, product requirements, release plans, and measurable outcomes.
PREFERRED
- Master’s degree or equivalent advanced experience in a relevant field.
- Experience with APIs, developer platforms, integration platforms, marketplaces, registries, partner ecosystems, identity and access management, enterprise security, AI platforms, large language models, or agentic AI capabilities.
- Experience in property and casualty insurance, general insurance, InsurTech, financial services, or another complex regulated industry.
Knowledge, Skills, Abilities & Behaviors:
- Knowledge of technical product management practices for complex platform, API, AI, or developer ecosystem capabilities.
- Knowledge of API and integration concepts, including authentication, authorization, routing, rate limiting, throttling, provider management, and observability.
- Knowledge of AI gateway, agentic AI, model routing, tool connectivity, and AI ecosystem patterns.
- Knowledge of responsible AI, AI security, prompt injection risk, policy enforcement, auditability, and governance workflows.
- Knowledge of open and standardized interoperability patterns, including REST, OpenAPI, MCP, A2A, or similar protocols.
- Knowledge of cloud-native platforms, multi-tenant SaaS architecture, event-driven systems, data services, and enterprise security patterns.
- Knowledge of identity and access management, secrets management, tenant isolation, permissions, entitlements, and usage controls.
- Knowledge of metering concepts such as token-level accounting, chargeback, usage dimensions, and observability infrastructure.
- Knowledge of P&C insurance business processes or insurance technology environments across underwriting, claims, policy, billing, distribution, rating, reporting, or customer servicing.
- Skill in converting ambiguous technical and business needs into structured product requirements, priorities, and measurable outcomes.
- Skill in evaluating trade-offs across customer value, technical complexity, security, compliance, reliability, and operational readiness.
- Skill in analyzing adoption, reliability, performance, security, and business impact metrics to inform product decisions.
- Ability to influence stakeholders without direct authority across Product, Engineering, Architecture, Security, Legal, Compliance, Customer Success, Professional Services, partners, and customers.
- Ability to explain complex AI gateway, ecosystem, integration, and security decisions in clear business terms.
- Ability to use AI-enabled tools to support product discovery, analysis, prototyping, documentation, and iterative product development.
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WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:
- Travel: ~25%
- Work Authorization: Legally authorized to work in the country of the job location.
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.
Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.
Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency
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