Harnham
Senior Product Manager - Collections
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Senior Product Manager, Collections & Recoveries
Remote within UK
£80-£100,000 + benefits
This is an opportunity to take ownership of a critical product area within a mission-led, African-founded fintech. You'll shape the future of collections and recoveries, bringing a strategic vision to a growing team while delivering meaningful outcomes for both customers and the business.
The Company
Our client is a technology-driven financial services business focused on delivering accessible, responsible financial products to underserved markets. They combine data, digital platforms, and customer-centric thinking to support sustainable growth for their customers.
As the business continues to scale, they are investing in their product capability and looking for an experienced product leader to bring specialist collections and credit expertise into the organisation.
The Role
You will own the strategy, roadmap, and performance of the collections and recoveries product domain, working closely with Operations, Credit Risk, Data, and Engineering teams.
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Key responsibilities include:
- Defining and delivering the collections and recoveries product strategy
- Building scalable tools and workflows that improve operational effectiveness
- Developing customer segmentation and early-warning capabilities alongside Risk and Data teams
- Enhancing repayment journeys across digital and assisted channels
- Driving automation and reducing manual operational processes
- Using experimentation and analytics to improve repayment, recovery, and customer outcomes
- Establishing clear KPIs, reporting frameworks, and success measures
- Influencing senior stakeholders across Product, Operations, Risk, and Technology
- Supporting the development of more proactive and customer-focused collections approaches
- Mentoring and guiding junior product team members
Your Skills & Experience
- Strong product management experience within banking, lending, fintech, payments, or financial services
- Direct experience with collections, recoveries, credit servicing, or lending products
- Proven success delivering transformation initiatives within collections or customer repayment environments
- Experience building and scaling data-led products and operational tooling
- Ability to translate complex business challenges into impactful product solutions
- Strong stakeholder management and communication skills
- Working knowledge of SQL and product analytics
- Experience with payments platforms, mobile money, or credit products would be advantageous
- Exposure to responsible lending, financial inclusion, or customer protection initiatives is beneficial
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What They Offer
- Salary up to £100,000
- Wider benefits package including bonus
- Travel to Kenya (headquarters) for team collaboration
- High levels of ownership and influence within a growing product organisation
- Opportunity to define the future direction of collections and recoveries products
- Exposure to senior leadership and strategic decision-making
- Career growth within a scaling fintech environment
- A purpose-driven culture focused on delivering positive customer outcomes
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