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Senior Product Manager, Customer & Data Products
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Company and role purpose
TGS | 4C provides research, datasets, subscription intelligence platforms and analysis for offshore renewable energy and related marine sectors.
The Senior Product Manager, Customer & Data Products
Collaborates on strategy, prioritisation and performance for the non-GIS customer and data product portfolio.
The role combines product strategy, customer experience leadership and portfolio management while coaching less experienced product practitioners.
Product strategy and portfolio management
- Contribute market evidence, customer insights and business priorities to the non-GIS product portfolio strategy.
- Identify customer decisions, workflows and opportunities that products should support.
- Recommend investment priorities, sequencing, consolidation, pricing, packaging and retirement decisions using customer, commercial and delivery evidence.
- Prioritise product initiatives to maximise customer value and commercial outcomes.
Customer experience and discovery
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- Lead customer discovery, workflow mapping, concept testing and post-launch learning initiatives.
- Define measurable customer and business outcomes to guide product investment decisions.
- Own and improve priority workflows for discovering, analysing, monitoring and sharing non-GIS intelligence.
- Collaborate on information architecture, navigation, search, filtering, confidence indicators, exports, saved work and GIS transitions.
- Partner with Product Design so customer needs influence product direction from an early stage.
Data products and commercial value
- Define target users, use cases, quality expectations, packaging and lifecycle approaches for priority data and intelligence products.
- Establish standards for data freshness, completeness, coverage, provenance and confidence.
- Work with Research SMEs, Data Analysts and Engineering teams to translate specialist expertise into scalable product capabilities.
- Evaluate product performance using customer feedback, product usage, quality metrics, win/loss analysis, renewals and commercial data.
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Operating model and capability development
- Strengthen product management practices relating to discovery, prioritisation, analytics, roadmaps and post-launch reviews.
- Maintain roadmap integrity and clear accountability for significant product initiatives.
- Coach less experienced product practitioners and develop product management capability.
- Collaborate with the GIS Product Lead while maintaining clear ownership boundaries across portfolios.
- Promote evidence-based decision-making, customer focus and continuous improvement.
Essential Experience
Significant product management experience within B2B software, data, analytics, intelligence services or information-based products.
The provided description begins an additional requirement concerning product strategy and delivery experience but ends before the full text is available.
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