Senior Product Manager, Digital Software - Managed Magento

Product and Business Performance

• Lead product strategy and planning in support of agreed client and business outcomes.
• Use client, market, operational, and financial data to inform recommendations related to pricing, packaging, adoption, attach rate, conversion, retention, expansion, and margin.
• Develop business cases and product investment recommendations that consider client value, market opportunity, expected financial impact, infrastructure and licensing costs, operational requirements, risks, and resource needs.
• Partner with Finance, Marketing, Sales, client Success, and other relevant stakeholders when evaluating commercial opportunities and product decisions.
• Understand the relationship between product and platform decisions and unit economics, including server density, resource consumption, licensing costs, and support requirements.
• Recommend opportunities to improve product performance and business outcomes while recognizing that commercial results may be influenced by factors outside the direct control of Product.
• Monitor agreed product and business measures and use insights to inform prioritization, recommendations, and future investment.

New Product and Capability Development

• Identify and evaluate unmet client needs and potential opportunities for new products, plans, features, and capabilities.
• Lead client discovery, product validation, prototyping, benchmarking, and experimentation activities.
• Develop recommendations regarding product opportunities based on client evidence, market information, technical feasibility, and business considerations.
• Define and prioritize minimum viable product scope and establish appropriate measures of success.
• Partner with Engineering, Design, Marketing, Sales, client Success, Support, and other stakeholders throughout product development and launch.
• Use client and product performance insights to guide iteration and future investment.
• Balance speed, quality, client value, technical feasibility, operational risk, and business priorities throughout the product development lifecycle.

Product Portfolio and Company Strategy

• Lead the strategy and prioritization of hosted ecommerce and control panel products within the assigned portfolio.
• Translate agreed company and portfolio strategies into actionable product plans and roadmaps.
• Contribute client, market, competitive, and technical insights to portfolio-level product discussions.
• Contribute to the company's AI vision and cross-portfolio software strategy as directed by the VP of Product.
• Identify appropriate opportunities to apply AI to ecommerce hosting outcomes, including performance diagnostics, migrations, upgrades, security remediation, and client support.
• Represent the ecommerce and control panel perspective in portfolio-level discussions involving software, infrastructure, and shared client experiences.
• Identify dependencies, risks, and opportunities across the broader product portfolio and communicate them to product leadership.

Product Performance and Measurement

• Establish and monitor product KPIs aligned with approved product strategies and company objectives.
• Partner with relevant teams to support appropriate product instrumentation, data quality, reporting, and performance measurement.
• Monitor technical performance measures such as response times, uptime, cache efficiency, and other agreed product health indicators.
• Monitor client and business measures such as adoption, conversion, retention, expansion, and other agreed indicators of product performance.
• Communicate product performance, key insights, risks, and recommendations to product leadership and relevant stakeholders.
• Use quantitative and qualitative information to evaluate product performance and inform prioritization and investment recommendations.
• Recommend adjustments to product strategy or plans when data, client feedback, or market conditions indicate a need for change.

Client Focus

• Engage directly with merchants, agencies, developers, system administrators, and client-facing teams through interviews, support insights, sales discussions, and appropriate community engagement.
• Incorporate client needs, feedback, and experience considerations into product strategy and prioritization.
• Evaluate qualitative and quantitative client insights to identify trends, validate opportunities, and inform product recommendations.
• Serve as a product escalation point for significant client-impacting product and platform issues.
• Partner with Support, Engineering, Infrastructure, and other stakeholders to identify appropriate resolutions and opportunities for prevention or product improvement.

Ecosystem and Partner Engagement

• Participate in relevant Magento, Adobe Commerce, Shopware, hosting, developer, agency, and system administrator communities to gather market insight and strengthen professional relationships.
• Build productive relationships with agencies, extension and plugin providers, technology partners, and platform vendors.
• Represent the company and its products in industry or community forums, events, and other external engagements as appropriate.
• Follow applicable company policies and communications guidelines when representing the company externally.
• Protect confidential, proprietary, client, and company information in all external engagements.
• Coordinate external communications, public statements, and other company representations with the appropriate internal stakeholders.

Cross-Functional Leadership and Collaboration

• Lead cross-functional product initiatives by establishing clear objectives, responsibilities, priorities, decision-making processes, and stakeholder alignment.
• Facilitate effective collaboration among Product, Engineering, Infrastructure, Design, Marketing, Sales, client Success, Support, Finance, and other stakeholders.
• Communicate product priorities, decisions, trade-offs, risks, and dependencies clearly and consistently.
• Support timely resolution of product risks, dependencies, and areas of ambiguity.
• Build alignment through influence, sound judgment, data, client insight, and clear communication.
• Share knowledge and contribute to the development of product management practices, processes, and standards.
• Mentor and support colleagues as appropriate to the needs of the Product organization.
• Perform other related duties and responsibilities as assigned based on organizational and business needs.

What Success Looks Like

• Product Strategy: Drive clear product strategy and roadmaps.
• Product Leadership: Make informed decisions that balance client, technical, and business needs.
• Technical Expertise: Apply technical knowledge to guide product decisions.
• Client Outcomes: Improve client experience, adoption, and product performance.
• Business Impact: Contribute to agreed commercial and business outcomes.
• Performance: Use KPIs and data to measure and improve product performance.
• Collaboration: Lead cross-functional initiatives and build stakeholder alignment.
• Industry Influence: Build strong relationships with clients, partners, and industry communities.

Required Qualifications

• Substantial product management experience, including experience operating at a Senior, Lead, or comparable level of scope and responsibility.
• Demonstrated