Williams Lea
Senior Product Manager
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Senior Product Manager (Digital Learning)
Salary: £45,000-£65,000 DOE per annum, plus company benefits
Location: Norwich NR7
Contract: Permanent, full time
Shifts: 37.5 hours per week; Monday to Friday, 9am-5:30pm with a 1-hour unpaid lunch
Work model: Remote (Must be able to attend client sites in Central London and Norwich)
Williams Lea and TSO seek a Senior Product Manager (Digital Learning) to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
TSO is a UK based content publisher, delivering high quality publishing solutions, across multiple formats on behalf of clients to end customers in the UK and globally. Originally specialising in government regulatory publishing, TSO is actively developing new clients in private sector professional publishing.
Job Purpose
We’re looking for a Senior Product Manager to shape, deliver and scale digital learning solutions across our client portfolios. You will define and champion a compelling, customer-centric, format-agnostic product vision, grounded in client requirements and market opportunities.
Key Responsibilities
Product Vision and Strategy
- Develop and deliver the long-term vision and strategy for a coordinated digital learning proposition across different outputs (including mobile app and e-learning)
- Translate strategic goals into an actionable product roadmap
- Identify market trends, learner needs and emerging technologies (including AI, adaptive learning, LMS and LXP innovations) and incorporate these into the long-term vision and strategy for our digital learning proposition
- Contribute to pricing strategy and go-to-market proposition
- Translate client challenges into customer-centric solutions
Cross-functional Collaboration
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- Align internal stakeholders to identify product goals and prioritise delivery roadmaps
- Work across functional teams to ensure that development aligns with the strategic roadmap and can realistically be delivered within time, cost and quality restraints
- Collaborate with business development, client services, content development and marketing teams to understand client requirements and customer expectations
- Work with content development and production teams to optimise processes and improve speed to market
- Manage vendor partnerships which support the delivery of the product vision and strategy
- Support business development activity by communicating current and future
Strategic Programme and Project Planning
- Translate strategic objectives into product roadmaps and defined workstreams that deliver measurable impact
- Work with functional teams to resolve conflicting priorities and ensure alignment
- Create and maintain a risk log and lead remediation planning
- Follow internal governance procedures – including presentation at internal meetings, and reporting in agreed formats and to agreed frequencies (e.g. weekly, monthly and quarterly)
Quality Assurance and Governance
- Ensure compliance with accessibility standards, data privacy and educational standards (SCORM, xAPI)
- Establish robust project documentation (including processes, templates, and training documentation) and ensure that it is accurate, consistent and contractually compliant
- Develop standardised quality assurance processes (including approaches to testing) and ensure these are consistently followed
- Validate solutions and enhancements through user engagement and testing
Customer Experience
- Advocate for the voice of the customer throughout the product lifecycle
- Ensure the product(s) address learner needs and market opportunities
- Partner with internal UX/UI experts to design seamless, intuitive user journeys
- Seek cross-client solutions that meet shared client challenges and customer expectations
- Use data and qualitative insights to evaluate product performance and learning effectiveness, and use this to drive continual iterative improvement
- Champion a learner-centric culture
Skills and Experience
- Proven experience designing and delivering digital learning and digital publishing solutions
- Skilled in translating user insights and market opportunities into product features that drive engagement and adoption
- Sound project and programme management experience, including familiarity with Agile, Waterfall and hybrid approaches
- Outstanding stakeholder management and communication skills
- Ability to manage complex interdependencies across multi-disciplinary teams
- Thrives in a fast-paced, evolving environment with competing priorities
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Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
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