• Own the problem space and investment choices Frame and continuously refine the problems that matter most. Make clear, evidence-based decisions on where to invest — and where not to — balancing customer value, commercial return, risk and effort.

• Lead discovery, learning and AI-accelerated decision making Drive continuous discovery with Design and Engineering, using research, data and experimentation to test assumptions and reduce risk. Use AI to synthesise insight, generate and test concepts, and accelerate learning cycles — ensuring decisions are grounded in evidence, not opinion.

• Build AI-native products and ways of working Leverage AI both within products and across the product development lifecycle. Use AI to accelerate how products are conceived, designed and built — from insight generation and prototyping through to engineering and optimisation. Define what high-quality, AI-native product development looks like at BT, balancing speed with strong standards for data quality, model performance, trust and human oversight.

• Drive products from incubation to scale Work across the full lifecycle — from early concept through to scaled deployment. Partner with commercial, operational and product teams to transition successful products into customer-facing business units and deliver real-world adoption at scale.

• Champion customer value and product quality Ensure products solve real customer problems and deliver high-quality, coherent experiences. Set a high bar for usability, accessibility and adoption, working closely with Design to maintain consistency as products scale.

• Lead through influence and clarity Operate effectively in a complex organisation, aligning stakeholders across Product, Engineering, Commercial and Operations. Provide clarity in ambiguous situations and build confidence through transparent decision-making and measurable progress.

Shape How We Build Products At BT

Act as a role model for modern, outcome-led product management. Help shift teams from feature delivery to value creation, embedding practices around discovery, experimentation, AI-enabled development and evidence-led governance.

Essential Skills / Experience

• Significant experience leading end-to-end product strategy, discovery, delivery and scale-up in complex, ambiguous environments.
• Ability to influence senior stakeholders and align cross-functional teams without direct authority
• Strong commercial awareness — comfortable making trade-offs that balance customer value and business impact
• High confidence in understanding, explaining and interacting with emerging and new technologies.

Desirable Skills / Experience

• Strong product judgement — able to navigate ambiguity and make high-quality decisions with incomplete information
• Track record of delivering measurable outcomes (e.g. adoption, revenue, customer impact), not just outputs
• Platform and ecosystem thinking, including partner selection and build/buy/partner decisions.
• Experience building or working on data-driven or AI-enabled products
• Experience using AI tools and techniques to accelerate product development (e.g. insight generation, prototyping, experimentation or engineering workflows), not just embedding AI into end-user products

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.