Montpellier Resourcing
Senior Product Manager - Mortgages & Regulated Lending
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💸 Up to £70,000 plus excellent bonus and benefits
🏠 Hybrid working (3 days in the office, 2 days WFH)
Candidates will need proven experience of operating within a regulated lending environment, with a strong working knowledge of MCOB, Consumer Duty and product governance
A well-established bank with a growing lending franchise is seeking a Senior Product Manager to take strategic ownership of its mortgage and regulated lending propositions. This is a high-profile role within the Product & Proposition function, reporting directly to the Head of Product & Proposition.
You will own the strategic roadmap for regulated lending products and the client journeys that sit around them, from proposition design through to servicing, retention and collections. This is a role for someone who can balance commercial performance with fair value and good client outcomes, while holding the regulatory framework together across MCOB, Consumer Duty affordability and vulnerability expectations, conduct risk and T&C.
Working cross-functionally with Credit Risk, Underwriting, Compliance, Operations and Technology, you will act as the senior subject matter expert for mortgage and regulated lending products across regulatory, operational, conduct and customer dimensions.
🎯 Key Responsibilities
- Product Ownership: own the strategic roadmap for mortgage and regulated lending products, leading the design, enhancement and optimisation of propositions, processes and digital capabilities.
- Client Outcomes: ensure products and lending journeys deliver fair value, good client outcomes and appropriate client support throughout the lifecycle.
- Product Governance: oversee new product approvals, product reviews, pricing changes, policy alignment and product withdrawal considerations.
- Change Delivery: drive regulatory, operational and strategic change initiatives through agile and governance frameworks.
- Performance Monitoring: monitor product performance through MI, customer insight, arrears trends, complaints data, conduct indicators, operational metrics and commercial measures.
- Credit Risk Partnership: partner with Credit Risk and Underwriting to align risk appetite, lending policy, operational execution and customer experience.
- Journey Optimisation: support optimisation of onboarding, affordability assessment, servicing, retention and collections processes.
- Controls & Resilience: ensure operational processes and supporting systems remain robust, scalable, resilient and compliant with regulatory expectations.
- Third Party Management: manage relationships with third party providers, intermediaries, valuation partners, legal suppliers and technology vendors supporting the lending proposition.
- Digital Agenda: support automation, workflow optimisation and improved client self-service capability.
- Training & Competence: maintain oversight of T&C arrangements for regulated lending activities, ensuring colleagues maintain appropriate accreditation and regulatory competence, working in partnership with Compliance, Risk and operational leadership.
- Conduct & Quality: monitor conduct, client outcomes, QA findings, complaints trends and regulatory developments to identify training needs and drive improvements in colleague capability.
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✅ Requirements
- Demonstrable experience operating within regulated lending environments is essential - mortgage product experience is particularly relevant.
- Strong regulatory understanding, including MCOB, Consumer Duty affordability and vulnerability expectations, conduct risk and financial crime obligations.
- Experience of product governance, product lifecycle management or proposition development within a bank, building society or specialist lender.
- Strong commercial awareness and a proven ability to balance client outcomes, risk management and operational effectiveness.
- Excellent stakeholder management skills, with the ability to influence and collaborate across multidisciplinary teams.
- A track record of aligning delivery with strategic growth objectives.
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⭐ Rewards for you:
- A senior, high-visibility role with genuine ownership of a growing regulated lending proposition.
- Bonus: discretionary annual bonus opportunity.
- Benefits: competitive package including private medical cover and flexible working options.
- Culture: a collaborative, inclusive environment where expertise and commercial judgement are genuinely valued.
- Development: real scope to shape the product agenda and progress your career within a respected bank.
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.
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