Customer & market insight

• Develop deep understanding of customers, personas, industries, and buyer journeys
• Define customer and market segment to identify, select and prioritize target segments to meet business needs
• Translate insights into product-market fit improvements and stronger GTM execution
• Monitor market trends and competitor moves

Content & campaign collaboration

• Support demand generation campaigns with clear messaging and product expertise
• Contribute to high-impact customer stories and product proof points

What you’ll bring

• Strategic thinking paired with hands-on execution.
• Clear communication and great stakeholder management.
• High ownership, momentum, and ability to move fast in a scaling environment.
• Strong collaboration skills - and the ability to influence without authority.

The must haves 💪

• A minimum of 8 years of professional experience in product marketing, with at least 4 years in management, ideally in B2B SaaS company.
• Demonstrated success owning GTM strategies and product launches.
• Has experience shaping and taking to market a suite of products beyond individual isolated features or one-off campaigns.
• Strong messaging skills — you can simplify complexity without losing nuance.
• Confidence working with senior stakeholders across Product, Sales and Marketing.
• Strong commercial mindset: you understand what drives pipeline and revenue.

The nice to haves ➕➕➕

• Experience in CCaaS / customer experience / contact centre tech.
• Experience working with multiple markets, languages, or regions.
• Familiarity with enterprise buying cycles and procurement processes.
• Strong interpersonal skills and ability to manage initiatives across multiple departments and stakeholders and with a flexible mindset.
• Proactive, flexible and capable of working independently as well as working in a team.
• Strategic thinker, able to balance long-term vision with short and medium-term goals.

The location

This role can be located in the UK, Denmark, Sweden, Norway or Netherlands.

NL: we are remote-first, but you’ll have access to use any Regus office in the Netherlands 2 days per week. The team try to get together at least once per week.

Other locations: expectation to be in office 2-3 days per week.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition
• 1st interview with VP Revenue Marketing
• 2nd interview with Product team & CMO
• Final panel presentation with managers from Product, Revenue & Marketing

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.