BBC
Senior Product Operations Manager
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JOB DETAILS
Job Band: D
Contract: Permanent, Full-time
Department: Product Group
Location: Any BBC UK office (Hybrid)
Proposed Salary Range: £75,000 - £85,000 depending on relevant skills, knowledge, and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We’re happy to discuss flexible working. If you’d like to, please indicate your preference in the application – though there’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
This role operates the services, systems, and processes that enable Product Group to work effectively with third-party suppliers.
You'll oversee the operational supplier lifecycle, ensuring supplier onboarding, offboarding, data, tooling, and operational processes are delivered consistently and efficiently. By maintaining trusted operational insight and continuously improving the service, you'll help Product Group maximise the value of its external capability.
WHY JOIN THE TEAM
You'll be part of the team that keeps Product Group's third-party operations running smoothly. Working closely with Product, Engineering, Procurement, and suppliers, you'll help create a reliable, scalable operational service that enables teams to engage external partners with confidence.
Your Key Responsibilities And Impact
- Manage the operational supplier lifecycle, including onboarding, offboarding, and supplier administration.
- Maintain accurate supplier records, operational tooling, and trusted third-party data.
- Produce operational reporting and insight on supplier activity, performance, and external investment.
- Coordinate supplier operational reviews, renewals, and key lifecycle activities.
- Monitor operational performance, identifying issues, and driving continuous improvement.
- Improve operational processes, automation, and data quality across the third-party service.
- Partner with Product, Engineering, and suppliers to ensure a reliable and efficient operational service.
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Essential Criteria
YOUR SKILLS AND EXPERIENCE
- Experience managing supplier operations within a technology or digital environment.
- Experience operating supplier lifecycle processes and maintaining operational controls.
- Strong analytical skills with experience using operational data to generate insight and improve services.
- Experience working with operational systems, workflows, or service management tooling.
- Excellent organisational, stakeholder management, and communication skills.
- Strong continuous improvement mindset with the ability to simplify and optimise operational processes.
DESIRABLE
- Experience working in fast-paced, technology-driven agile environments.
- Knowledge of supplier or third-party management practices.
- Experience using Jira, Smartsheet, or similar operational platforms.
- Experience developing operational reporting, dashboards, or management information.
- Experience working in a large, complex organisation.
If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.
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Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge, and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
For any general queries, please contact: bbchr@bbc.co.uk
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
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