The AA
Senior Product Owner
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Company Description/ Business Unit
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Product Owner means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job
At the AA, we’re building AI capabilities that create meaningful impact for our customers, colleagues and commercial performance. As part of our AI Centre of Excellence, this role offers the opportunity to shape and scale AI solutions across key commercial growth areas including pricing, acquisition, marketing and customer engagement.
As a Senior Product Owner, you’ll work at the centre of our AI mission, partnering with senior leaders and specialist teams to identify high value opportunities and turn them into measurable business outcomes. This is a highly visible, hands-on role where you’ll combine strong product thinking with practical AI delivery, helping take opportunities from early discovery through to implementation, adoption and continuous improvement.
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What will I be doing?
- Partner with senior stakeholders across commercial and customer focused functions to shape and prioritise AI opportunities that drive growth and customer value
- Lead hands on discovery activity to define user problems, identify opportunities and develop AI use cases with clear, measurable outcomes
- Own and manage a prioritised AI portfolio and roadmap, balancing impact, feasibility, speed to value and risk
- Translate opportunities into actionable plans, working closely with specialist teams to move AI solutions from concept through to production, adoption and ongoing iteration
- Support the delivery of lightweight AI and automation solutions using configurable and low code tools where appropriate
- Drive adoption and value realisation through effective stakeholder engagement, training, measurement and continuous improvement
What do I need?
- Strong experience in Product Ownership or Product Management, with the ability to operate hands on across discovery, prioritisation, delivery and post launch improvement
- Practical experience of playing a significant role in taking at least one AI or Generative AI product, including an LLM based solution, from discovery through to production within an enterprise environment
- Good practical understanding of AI and Generative AI gained through delivery experience, with the confidence to translate business problems into appropriate AI opportunities and work effectively with technical specialists
- Excellent stakeholder management and facilitation skills, with the ability to influence senior leaders and translate complex concepts into clear, compelling narratives
- Comfortable operating in ambiguity, coordinating across multiple teams and maintaining momentum from discovery through to delivery and adoption
- Strong analytical and outcome focused approach, using data, product metrics and user feedback to inform prioritisation, measure impact and drive continuous iteration
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Additional information
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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