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Company Description
Location: London (Hybrid working, 3 office days per week)
Employment Type: Permanent, Full Time
Why Join Us?
- Hybrid working, with 3 office days per week in either London or Basingstoke
- Annual bonus, car allowance and private medical insurance
- Shape and scale AI solutions across key commercial growth areas, including pricing, acquisition, marketing, and customer engagement
- Work at the centre of The AA’s AI mission, turning high-value opportunities into measurable outcomes for customers, colleagues, and commercial performance
- Partner with senior leaders and specialist teams, gaining broad exposure across commercial and customer-focused functions
For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate, and make a real impact for our customers on every journey. This has been recognized by Sunday Times "Best Places to Work" for the last two years.
Job Description
This is the Job
This is a high-impact opportunity to help shape how The AA uses AI to create meaningful value across our commercial and customer-focused activity.
As part of our AI Centre of Excellence, you’ll lead the discovery, prioritisation, and delivery of AI opportunities across areas such as pricing, acquisition, marketing, and customer engagement. You’ll work closely with senior stakeholders and specialist teams to turn business challenges into practical AI use cases with clear outcomes and measurable value.
This is a visible, hands-on product role where you’ll take ideas from early discovery through to implementation, adoption, and continuous improvement. You’ll bring strong product thinking, practical AI delivery experience, and the confidence to influence across teams, helping The AA build AI solutions that are useful, scalable, and aligned to commercial priorities.
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Key Responsibilities
- Partner with senior stakeholders across commercial and customer-focused functions to identify, shape, and prioritise AI opportunities that support growth and customer value
- Lead discovery activity to understand user problems, define opportunities, and develop AI use cases with clear, measurable outcomes
- Own and manage a prioritised AI portfolio and roadmap, balancing impact, feasibility, speed to value, and risk
- Translate opportunities into actionable delivery plans, helping specialist teams move AI solutions from concept through to production, adoption, and ongoing improvement
- Support the delivery of lightweight AI and automation solutions using configurable and low-code tools where appropriate
- Drive adoption and value realisation through stakeholder engagement, training, measurement, and continuous improvement
- Use data, product metrics, and feedback to inform prioritisation, measure impact, and guide ongoing iteration
What Do I Need?
You’ll Bring
- Strong Product Ownership or Product Management experience, with the ability to work hands-on across discovery, prioritisation, delivery, and post-launch improvement
- Practical experience playing a significant role in taking at least one AI or Generative AI product, including an LLM-based solution, from discovery through to production in an enterprise environment
- A good practical understanding of AI and Generative AI gained through delivery experience, with the ability to translate business problems into appropriate AI opportunities
- Excellent stakeholder management and facilitation skills, with the confidence to influence senior leaders and turn complex concepts into clear, compelling narratives
- Comfortable operating in ambiguity, coordinating across multiple teams, and maintaining momentum from discovery through to delivery and adoption
- A strong analytical and outcome-focused approach, using data, product metrics, and user feedback to support decisions and continuous improvement
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Nice to Have
- Experience supporting AI or automation solutions using configurable or low-code tools
- Exposure to commercial growth areas such as pricing, acquisition, marketing, or customer engagement
- Experience supporting adoption, training, or value realisation activity for new AI-enabled products or services
Additional Information
Belonging at The AA
At The AA, we value the unique perspectives, experiences, and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected, and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences, and influence positive change across the business. This is a place where your voice matters and where you can belong, grow, and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including;
- 25 days' annual leave plus bank holidays, the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
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Paygrade: Management - Level 6 (MGMTL6)
Location: London - Office
Business Unit: Chief Operating Office
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