GitLab
Senior Professional Services Engineer - PubSec - US Only
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
An overview of this role
As a Professional Services Engineer at GitLab, you'll partner with public sector customers to help them successfully adopt and expand GitLab across their organization. You'll deliver services such as installation, migration, training, and advisory engagements, meeting customers where they are, from single-node Omnibus installations to larger reference architectures using infrastructure as code and configuration as code. In this role, you'll balance hands-on technical delivery with clear communication and project ownership, helping customers make practical choices that fit their goals, timelines, and environments. You'll also work closely with project managers and engagement managers to make delivery more consistent and improve how we run engagements. As you work with customers, you'll act as a feedback loop to GitLab's product and engineering teams by communicating insights that can improve GitLab features and delivery processes. This role is a strong fit for someone who enjoys solving complex problems, working across multiple engagements, and succeeding in a remote, largely asynchronous environment.
Some Examples Of Our Projects
- Delivering GitLab installations and upgrades using tools like Terraform or Ansible, from simple deployments to highly available architectures
- Leading migrations from existing systems to GitLab SaaS or self-managed GitLab, including planning, execution, and knowledge transfer
What you'll do
- Deliver Professional Services engagements such as installation, migration, training, and advisory services to help customers achieve successful outcomes with GitLab, including completing projects on scope and on schedule.
- Plan and execute GitLab deployments across a range of architectures, from single-node Omnibus installations to large reference architectures using infrastructure as code and configuration as code practices.
- Oversee and perform migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers reduce risk, maintain momentum during change, and complete cutovers with minimal disruption.
- Provide technical guidance across the GitLab feature stack, helping customers adopt best practices that fit their goals, constraints, and operating environment.
- Partner closely with project managers and engagement managers by providing feedback and updates that improve delivery consistency, keep work on schedule, and reduce delivery issues across engagements.
- Manage and deliver multiple customer projects at once, balancing customer outcomes with awareness of billable time and delivery priorities to meet utilization and delivery goals.
- Mentor and assist other Professional Services Engineers by communicating expertise in specific technical areas and contributing to stronger, more repeatable delivery patterns.
- Work closely with GitLab's product and engineering teams to remove blockers for customers and help improve GitLab features and delivery processes based on field insights, leading to faster issue resolution and more consistent delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll bring
- Professional experience with one or more infrastructure as code or configuration as code tools, such as Terraform, Ansible, Packer, Puppet, or Chef.
- Active Secrets or TS/SCI clearance is required for this role due to the nature of the customers you’ll support.
- Occasional travel to SCIF sites as needed.
- Desirable locations - DC Metro, GA, TX, AL, CO or UT
- Ability to support public sector customers with TS/SCI clearance-related requirements for their environments and engagements.
- Ability to lead technical delivery end-to-end, including discovery, planning, documentation, and knowledge transfer.
About The Team
The Professional Services Engineer is part of GitLab's Professional Services organization, helping customers adopt GitLab successfully through installation, migration, training, and advisory engagements. The team works closely with Project Managers and customer stakeholders to deliver successful outcomes and help organizations expand how they use GitLab.
United States Salary Range
$136,080—$230,040 USD
How GitLab Supports Full-Time Employees
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location