Global
Senior Programmatic Manager, Customer Success
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Accepting applications until:
21 August 2026
Job Description
Your Role: Senior Programmatic Manager, Customer Success
A senior commercial role focused on driving programmatic revenue growth across Global’s Outdoor & Audio portfolios through DAX, owning agency strategy and relationships, developing new business opportunities, and helping shape Global’s programmatic offering.
As a Senior Programmatic Manager at Global, you will:
Key Responsibilities
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Commercial Growth & Strategy (40%)
Own the commercial strategy for your agency portfolio, generating programmatic revenue, identifying growth opportunities, prioritising key accounts and maintaining a robust pipeline, forecast and annual growth plan. -
Agency Partnerships & Market Development (30%)
Build strategic relationships with senior agency and trading desk stakeholders, maintain a strong profile across planning and programmatic teams, lead DAX education and positioning, and represent Global at presentations, events and thought leadership opportunities. -
Campaign, Product & Team Leadership (30%)
Oversee end-to-end activation, including PMP setup and campaign performance, and work cross-functionally with Product, Operations, Technology and Sales to improve delivery and evolve our proposition. Provide market feedback and coach and develop a Programmatic Manager.
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What You’ll Love About This Role
- Think Big
Help shape the future of programmatic Audio and Outdoor, bringing new products, processes and commercial opportunities to market. - Own It
Take autonomy over your agency portfolio, business plan, pipeline and revenue growth. - Keep it Simple
Turn complex programmatic technology and buying mechanics into clear, practical solutions for agencies, clients and internal teams. - Better Together
Partner closely with Sales, Product, Operations and Technology while coaching colleagues and building strong external relationships.
What Success Looks Like
In your first few months, you’ll have:
- Assessed revenue performance across your agency portfolio and mapped clear opportunities to grow DAX presence.
- Built a robust, accurate pipeline and established strong forecasting rhythms.
- Become confident in the DAX platform, reporting systems and campaign activation process.
- Built strong relationships and profile across agency planning and trading desk teams, while contributing to new products and processes.
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What You’ll Need
- Programmatic Expertise
Deep knowledge of the programmatic supply chain with hands-on DSP or SSP experience; knowledge of DOOH and/or audio is a bonus. - Commercial & Analytical Thinking
Ability to balance revenue growth with operational excellence, using data to identify opportunities and solve problems. - Communication & Influence
Excellent presentation and interpersonal skills, with the confidence to build rapport and influence stakeholders at all levels. - Collaboration & Leadership
A proactive team player who can motivate others, work across different personalities and functions, and bring solutions to complex challenges. - Coaching and Development
Nurturing talent by empowering and guiding individuals to unlock their potential - Building Trust
Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team.
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