Senior Programme Officer (Assets)

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

• Collaborate with the central Asset Management team including the Head of Rationalisation and Growth to develop and deliver the programme of works required for regional properties, including rationalisation and growth strategies, supporting the Contracts Manager to identify external contractors required to effectively complete associated projects.
• Support the Head of Asset Strategy and Delivery and the Head of Rationalisation and Growth to deliver the regional stock rationalisation strategy, including undertaking option appraisals, tenant/resident consultation, open market property sales and stock transfer programmes, providing insight into individual properties, neighbourhoods and regions.
• Support the option appraisal process, identifying costs-in-use, sustainability, alternative uses for assets, providing advice, expertise and appropriate recommendations arising from appraisals to inform decision making.
• Manage the project delivery of stock transfers including tenant/resident consultation, marketing, selection and subsequent transfer of stock through to legal completion.
• Support the Head of Rationalisation and Growth with the analysis of stock acquisition programmes including the transfer of incoming assets, ensuring operational and commercial objectives are met and alignment to the Asset Management Strategy.
• Deliver home ownership programmes within the region, liaising with key stakeholders including surveyors, estate agents, solicitors and contractors, project managing the entire process to ensure effective delivery of the Asset Management Strategy and regional objectives.
• Collaborate with a range of internal and external stakeholders, including central Asset Management colleagues and residents, to ensure the programme of works meets required standards, targets, budgetary requirements and customer needs and expectations.
• Undertake contract management within the region as required, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled, in line with agreed performance frameworks, identifying underperformance and escalating via agreed routes as required.
• Contribute to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with the Group’s financial controls, reporting as required including escalating details of planned over/under spending as appropriate.
• Maintain accurate Asset Management records, using appropriate systems and databases including the Land Asset Register, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
• Develop and present reports as required for a range of stakeholders including the Head of Asset Management and the Director of Asset Strategy and Delivery on a range of regional asset management information, to ensure effective communications across the region and to inform decision making when required.
• Manage enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Manage internal and external stakeholders effectively, providing advice and support and building constructive working relationships to effectively deliver the Group’s Asset Management Strategy.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Person Specification

Essential

Knowledge, Skills and Experience

• Experience in customer-focused Asset Management.
• Proven track record delivering stock rationalisation and acquisition programmes, ideally within the housing sector.
• Thorough understanding of project management methodologies.
• External stakeholder management, including consultation Events for Customers / Staff nationally to deliver key messages and updates.
• Evidence of using sound judgement when making effective decisions.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Customer-focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
• Excellent team player who can work flexibly to meet business requirements.
• Proficient in the use of Microsoft Office.

Desirable

• Relevant professional qualification in project management.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment