WestSpring IT Limited
Senior Project Consultant
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The Role
A hybrid role working between our Bristol office, clients sites and from home, this is a hands-on, varied, client facing role for a Senior Project Consultant.
Covering the full project lifecycle: discovery, technical scoping, solution design, planning, implementation, testing, client communication, documentation, handover and early-life support, you will manage your own portfolio of projects, and coordinate the people involved, but will not have line-management responsibility.
The projects you deliver will be a varied mix of small & large client projects across Microsoft cloud, infrastructure, networking, security, telephony and workplace technology. For this reason, you must be comfortable working through the technical detail, keeping people informed, making sure nothing is left unfinished, and delivering a clean handover, internally & to clients.
Responsibilities
The main responsibilities of the Senior Project Consultant role can be defined as:
- Lead discovery conversations and technical workshops to understand the client’s current environment, business needs, risks and intended outcomes.
- Translate requirements into a clear, deliverable scope, including assumptions, dependencies, resources, effort, timescales, and acceptance criteria.
- Support technical pre-sales by producing or reviewing statements of work, solution designs, implementation plans and accurate project estimates.
- Plan and deliver multiple projects at the same time, keeping milestones, actions, risks, issues, changes and budgets visible and under control.
- Carry out hands-on installation, configuration, migration, upgrade and remediation work, both remotely and on client sites.
- Coordinate clients, internal consultants, the Service Desk, suppliers and third parties so that everyone understands the plan, their responsibilities and what happens next.
- Communicate clearly and regularly with clients, including when a risk, technical issue or change may affect scope, timing or cost.
- Test and validate solutions, manage cutover activity and resolve issues during deployment and early-life support.
- Produce accurate technical, configuration, as-built and handover documentation, and make sure the Service Desk is ready to support the solution.
- Close projects properly, including completion checks, lessons learned, outstanding actions and confirmation that agreed outcomes have been met.
- Identify practical improvements to project delivery, client environments and WestSpring processes.
Our Projects
No two client environments are the same. Your projects may include:
- Microsoft 365 and modern workplace migrations, including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Entra ID, Intune, Autopilot, Defender, Conditional Access and Purview
- Azure and infrastructure projects, including Azure IAAS, Windows Server, Active Directory, virtualisation, storage and remote desktop environments
- Network and connectivity upgrades involving switches, wireless access points, VLANs, routing, VPNs and internet services
- Firewall deployment and migration, including WatchGuard or comparable platforms
- Office relocations, new-site openings, business rebrands and wider infrastructure transitions
- Endpoint and mobile device-management projects across Windows, macOS, iOS and Android
- Cybersecurity and compliance improvements, including Cyber Essentials preparation and remediation
- Telephony and meeting-room technology, including Microsoft Teams Phone, Gamma solutions and audio-visual equipment
- Third-party application migrations and integrations where close coordination with software vendors is essential
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Person Specification
Essential
- At least three years’ hands-on experience delivering IT projects for business clients, ideally within an MSP or IT consultancy
- Strong practical knowledge of Microsoft 365, Windows Server, Active Directory, networking, firewalls and endpoint technologies
- Experience taking projects from discovery and scoping through implementation, documentation and handover
- The ability to manage several concurrent projects and keep plans, priorities, risks and stakeholders aligned
- Strong troubleshooting skills and the judgement to identify, explain and escalate risks early
- Clear written and verbal communication, with the confidence to explain technical choices to non-technical clients
- High standards of documentation and attention to detail
- A commercial mindset: you understand the connection between scope, effort, delivery quality, client trust and project margin
- A full UK driving licence, able to travel to client sites
Desirable
- Azure, AWS, VMware or Hyper-V delivery experience.
- Advanced Microsoft security and management experience across Intune, Defender, Purview and identity controls.
- Experience with WatchGuard, Ubiquiti, TP-Link, Gamma or similar vendors.
- Cyber Essentials delivery or assessment experience.
- A recognised project-management qualification, such as PRINCE2, APM or PMP.
- Experience using professional-services tools to manage projects, time, documentation and handovers.
Behaviours
- Take ownership and follow work through to a proper finish
- Be organised, thorough, and with good attention to detail
- Proactive, professional and friendly approach
- Perform well under pressure – finding ways to get the work done
- Adaptable, and calm when priorities change
- Treat every project with care, whatever its size
- Client experience is central to your thinking
- Ask good questions, challenge assumptions constructively, and focus on practical solutions
- Work well across teams and make handovers easy for the people who support the client afterwards
- Be curious about technology and motivated by making it work well for real people, in real world situations
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Why WestSpring?
Why Join WestSpring
At WestSpring we offer unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK.
We believe that great IT is great for business. WestSpring was founded with a passion for delivering professional, friendly and bespoke IT support services and building long-lasting relationships with clients.
At WestSpring quality is everything. We only use products and systems of the highest quality to ensure that all our clients only get the very best. We are constantly evolving, reviewing, and enhancing our service offering.
We’re a fast-paced business where no two days are the same. Our culture is what makes us different. We expect a lot of ourselves and each other - we nourish our people and help them thrive in their chosen field; balance professional and personable; and deliver the balance between client service and company profitability.
What We Offer
The WestSpring HQ, based at Aztec West in Bristol, is vibrant, fun, supportive, and inclusive team. Beyond working with fabulous colleagues and great clients, we offer:
- 25 days holiday + bank holidays
- Flexible working
- Full health insurance
- Games room including consoles, pool table, tennis table, dartboard
- Well stocked kitchen including a decent coffee machine and teabags(!), monthly breakfast club, breakfast food, office pick-n-mix, and drinks fridge
- Monthly company update day includes a briefing from the Board, team meetings, training sessions, and a ‘grand’ lunch
- Employee Assistance Programme/Support
- Employee & Client referral scheme up to £1,000
- Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
How To Apply
If you want to work in a vibrant fast paced, fun environment that breaks the mould of usual IT providers - this could well be the role for you! To apply please…
- Upload your CV
- Upload a covering letter matching your experience to the job description, and answering the questions below:
- Explain why would you like to work at WestSpring, and why should you join the team
- Describe the unique skills and/or experiences you bring that make you a good fit for this role
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