Onecom
Senior Project Engineer
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About the role
We’re looking for an experienced, customer-focused Senior Project Engineer to join our Professional Services team.
You’ll take the technical lead on a range of customer projects across Unified Communications, Collaboration and Modern Workplace, designing, deploying and transitioning solutions into support.
Working closely with Project Managers, Consultants, customers and third-party partners, you’ll make sure projects are delivered to a high standard, on time and within scope.
This is a great opportunity for an experienced engineer who enjoys combining hands-on technical delivery with customer interaction, particularly someone with strong experience of VoIP platforms and Linux-based operating systems.
What you'll be doing
Delivering customer projects
- Managing multiple technical project workstreams and deliver against agreed timescales.
- Taking part in discovery workshops and requirements-gathering sessions.
- Producing implementation plans, migration strategies and technical documentation.
- Delivering solutions in line with agreed scope, quality standards and best practice.
- Supporting the smooth handover of completed projects into Managed Services and operational support teams.
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Designing and implementing solutions
- Configuring and supporting 3CX and Zoom solutions.
- Configuring and troubleshooting Session Border Controllers (SBCs) and SIP.
- Supporting migrations from legacy PBX and telephony platforms.
- Troubleshooting complex technical issues throughout project delivery.
Working with our customers
- Acting as a trusted technical advisor throughout the project lifecycle.
- Leading customer workshops, technical reviews and solution demonstrations.
- Communicating project progress, risks and technical challenges clearly and confidently.
- Building strong relationships with technical and non-technical customer stakeholders.
Providing technical leadership
- Providing guidance and mentoring to Project Engineers and junior colleagues.
- Contributing to technical standards, templates and delivery methodologies.
- Participating in technical design reviews and supporting pre-sales activity where required.
- Identifying opportunities for automation and continuous service improvement.
- Keeping up to date with emerging technologies and industry best practice.
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What we're looking for
You’ll ideally have strong knowledge and hands-on experience across:
- SIP and VoIP
- PSTN connectivity
- DNS
- TCP/IP networking
- Quality of Service (QoS)
- Delivering customer-facing technical projects
- Troubleshooting complex technical issues
- Producing clear technical design and implementation documentation
You’ll be someone who is
- Customer-focused and confident working with stakeholders.
- Organised and comfortable managing multiple priorities.
- Proactive, analytical and solutions-focused.
- Able to work independently while collaborating effectively with others.
- Detail-oriented, particularly when it comes to technical delivery and documentation.
- Happy to share your knowledge and support the development of colleagues.
You’ll also have strong written and verbal communication skills and be comfortable explaining technical topics to a range of audiences.
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