Financial Ombudsman Service
Senior Project Manager
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Senior Project Manager
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring, we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Fixed Term Contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £59,450 - £72,262 (dependent on your skills and experience)
Location: London
Reporting to: Head of Portfolio Delivery
By joining our team, you'll enjoy the best of both worlds’ hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
Purpose of the role:
As a Senior Project Manager, you’ll use your extensive project and change management skills to safely deliver complex and high-risk changes across people, process, and technology throughout our organisation. You’ll be responsible for working on behalf of senior leaders in the organisation to take projects from proposal through to full delivery of outcomes and enabling the realisation of benefits. You’ll play a pivotal role leading project teams to deliver key strategic outcomes on time, within budget whilst maintaining a high level of quality and working within our risk appetite.
What You’ll Do:
- You’ll lead project planning, scheduling, controlling, and reporting activities for strategic, high-impact, high-risk projects.
- Working with sponsors, finance, the PMO, and other key stakeholders to develop, gain approval, and monitor compelling business cases for your projects, taking swift action where costs, benefits, or risk exceeds agreed tolerances.
- You’ll lead projects from end to end, ensuring they are clearly scoped, well governed, and delivered on time, to budget, and to quality.
- You’ll bring together cross-functional teams, proactively manage risks, issues, and dependencies, and maintain strong oversight of costs and resources.
- You’ll provide clear, accurate reporting on progress and performance, and use your experience to drive continuous improvement and support the development of junior members of the team.
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To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
- Demonstrable experience of delivering complex, high-risk projects across people, process, and technology.
- Extensive experience of applying project management disciplines in a pragmatic and flexible way, including detailed project planning, risk and issue management, and maintaining business cases.
- Proven ability to lead and motivate cross-functional project teams.
- Demonstrable experience of effectively managing third-party suppliers and delivery partners to ensure contractual performance, quality outcomes, and value for money.
- Strong communication and influencing skills with the ability to engage senior stakeholders, secure decisions, and clearly present complex information in a clear and simple way.
- Experience of managing multiple concurrent projects with competing priorities.
- A recognised project management qualification such as PRINCE2, MSP, Agile PM, APM, or equivalent alongside practical experience of applying these frameworks.
To ensure a fair process for all candidates, we kindly ask that you do not apply if you have been considered for this role within the last 6 months.
Why You'll Love Working With Us:
We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Flexibility: Hybrid or in-office
- Wellbeing: Health plan, gym memberships, mental health support
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
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We also offer an attractive, competitive salary, and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Apply in a few minutes:
To apply, please upload a copy of your CV. Applications need to be submitted by 11:59pm on the 12th October. If your CV demonstrates that you meet the minimum criteria and you’re shortlisted, you’ll be invited to take part in an online assessment. The online assessment does not require any preparation and will last no more than 60 minutes.
Due to high application numbers, this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
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