Job Description

Department: Delivery Services

Reports To: Head of Projects

Work Location: Chorley - Hybrid

Hours of Work: 37.5

Position Type: Full-Time

Rate Type: Salary

Grade: 5

Summary

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market.

We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.

Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner.

Our mission is to have a Project Management Team where:

• Everyone is equally valued and understands their contribution,
• We all feel we're driving forward the best versions of ourselves,
• We feel equipped to do our jobs and understand why it's important,
• We feel empowered to do our best,
• We utilise best practices with our tools and our processes,
• We put the customer at the heart of what we do,
• We understand the value of continuous improvement and are always questioning 'could we do better?'

As a Senior Project Manager at ESG, you will be responsible for the delivery of projects and programmes, from customer facing projects, to large scale internal and industry driven change programmes.

The Senior Project Manager is responsible for delivering to the agreed targets set at the outset, alongside providing a quality client-centric onboarding experience, whilst ensuring a timely and focused handover of projects to Operations.

As a Senior role, you will also be expected to support, mentor and potentially line manage other Project Managers within the team, as well as supporting activities to continuously develop the team.

While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.

POSITION RESPONSIBILITIES

As a Senior Project Manager at ESG you will be responsible for:

• Delivering projects within the ESG projects portfolio within the agreed Time/Cost/Quality/Scope targets with a focus on ensuring the right level of governance needed to ensure a smooth and successful delivery
• Ensure projects are delivered efficiently and effectively, with a focus on timely project closure alongside a safe and smooth handover to BAU
• Managing a diverse team across the organisation and managing a variety of internal stakeholders across the company aligning decisions and updates throughout delivery.
• Delivering detailed business cases, benefits review and return on investment plans for initiated projects and throughout the lifecycle to feed in to key decision making forums.
• Comfortable with the ambiguity associated with innovative change, confident facilitating complex and technical workshops and discussions throughout, from project definition to unforeseen issue resolution.
• Able to define and deliver first of type projects/ workstreams, including creating the supporting governance and associated artefacts.
• Manage the end-to-end delivery of projects within your remit including the coordination of all processes and teams involved in onboarding, integrating, and migrating Clients onto ESG products and services, utilising a SaaS- based delivery model, alongside tailored interactions where appropriate
• Engage with the wider Delivery Services teams to plan the appropriate delivery approach, utilising and adhering to our quality management and delivery frameworks, whilst ensuring resources are in place to underpin the delivery
• Engage with the wider business to support the estimating of pre-sales opportunities, with a focus on correctly scoping, planning and estimating from the beginning of the lifecycle
• Work closely with the Account Managers and Service Delivery Managers to ensure appropriate Client stakeholder management and communication ranging from the Client's Project Management team to Executive level
• Manage Project and Programme level RAIDs, escalating to Executive / Board level for areas that require need close attention and action
• Accurately estimate and forecast the resources required to deliver the projects within your control, including continuously monitoring actuals verses agreed budgets and refining forecasts accordingly
• Act as an escalation point for delivery issues that cannot be resolved within the project team
• Ensure the timely and quality creation, review and/or approval of all relevant project related artifacts, including commercial Client-facing documents such as Statements of Work (SOWs) and internal facing documents such as PID's.
• Manage or support the production of relevant and applicable programme definition documentation and internal business cases, where relevant, to support the delivery of large-scale internal and industry driven change programmes
• Work closely and coordinate with other third-party providers, ranging from Client's third-party providers through to ESG's partners and vendors
• Actively promote the sharing of lessons learned across the delivery team and beyond including the actions taken to address specific scenarios throughout delivery and reporting back on key themes encountered
• Rigorously monitor baselines to prevent revenue leakage alongside ensuring baselines are controlled using change control, alongside the continuous monitoring of internal cost to deliver through timesheet recordings
• Manage Project Boards and Steering Committees both internally and externally utilising the appropriate level of governance to suit the needs of the engagement
• Own and/or support the maintenance of the project delivery lifecycle framework, processes, procedures, and templates relevant to your team / area(s), periodically reviewing documentation and tools to keep them up to date with changes and continuously improving processes
• Support the allocation of new projects and pre-sales support to the Delivery team according to skills/knowledge/capacity
• Produce accurate and timely status reporting both internally and externally to the Client, both for projects within your remit and for your direct reports where appropriate
• Produce accurate and timely financial tracking, reporting and invoicing, both for projects within your remit and for your direct reports where appropriate
• Input into internal governance Boards and Steering Committees to oversee the delivery of the Portfolio across the business
• Work with other delivery services colleagues to support ESG's client-centric delivery approach (internal and external clients), utilising project management qualities such as effective communication, team building, professionalism, judgement and insight, empathy, and integrity
• Manage client-led discovery phases for large-scale client implementations to validate, agree and refine the approach to implementing ESG products into clients existing landscapes
• Manage simultaneous project implementations and engagements often across portfolios or programmes
• Support, mentor and potentially line manage junior members of staff
• Support the ongoing development of the Project and Delivery Services team including recommending and driving the adoption of best practice tools and techniques, skills and competencies
• Identify additional sales / opportunities and liaise with the Account Managers and/or Service Delivery Managers to ensure that the client's needs are met
• All other related duties as assigned