Scout Global
Senior Project Manager
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Senior Project Manager
Technology & IT Project Delivery
📍 Location: Hybrid - London 1-day per week
💼 Permanent | Client-facing role
As Senior Project Manager, you'll take ownership of a portfolio of around 6–10 concurrent client-facing IT projects, keeping everything moving from initiation through to implementation and completion. You'll be the central point of coordination between clients, engineers, internal teams and other stakeholders, making sure everyone knows what needs to happen, when it needs to happen, and who is responsible.
This is a hands-on delivery role for someone who is naturally organised, proactive and comfortable managing multiple priorities at once. You'll coordinate technical resources, manage client expectations, track actions and dependencies, identify blockers early, and make sure projects stay on course.
You'll need to be confident working with technical teams and engineers without needing to be the deepest technical expert in the room. Your strength will be understanding the IT environment well enough to ask the right questions, coordinate effectively, hold people accountable, and make sure the technical teams have everything they need to deliver.
What you'll do & achieve
- Manage 6–10 concurrent client-facing IT projects from initiation through to successful implementation and closure
- Develop and maintain clear project plans, timelines, milestones, actions and dependencies
- Coordinate engineers and technical teams to ensure work is properly planned, scheduled and delivered
- Act as the central point of contact between clients, engineers and internal stakeholders
- Proactively follow up on actions and ensure agreed deadlines are met
- Identify blockers, resolve issues and escalate where appropriate
- Ensure engineers have the information, access, resources and direction required to complete project activities
- Coordinate implementation activities to ensure smooth and well-organised delivery
- Manage client expectations throughout the project lifecycle
- Run project meetings, produce clear actions and ensure they are followed through to completion
- Monitor project progress, risks, issues, dependencies and changes
- Identify delivery risks early and put appropriate mitigation plans in place
- Maintain accurate and up-to-date project documentation
- Balance multiple competing priorities across the project portfolio
- Provide regular project updates to clients and internal management
- Ensure projects are delivered within agreed scope, timescales and commercial parameters
- Support continuous improvement of project delivery processes and ways of working
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- Proven experience as an IT Project Manager or Senior Project Manager
- Strong understanding of IT infrastructure, technology projects and technical delivery environments
- Demonstrable experience managing multiple external/client projects concurrently, ideally around 6–10 at a time
- Strong coordination and organisational skills
- Proven ability to coordinate engineers, technical teams and other project resources
- Excellent follow-up skills and the confidence to hold people accountable for agreed actions and deadlines
- Strong client-facing and stakeholder management skills
- Excellent written and verbal communication
- Experience managing project plans, risks, issues, dependencies and change
- Able to prioritise effectively across multiple projects and competing deadlines
- A proactive, solutions-focused approach to project delivery
- Ability to identify blockers and drive their resolution
- Strong attention to detail without losing sight of the wider project objectives
- Comfortable working independently and taking ownership of delivery
- Experience within an MSP, IT services, consultancy or other client-facing technology environment would be advantageous
- Experience delivering infrastructure, cloud, networking, cybersecurity or other IT implementation projects is desirable
- Relevant project management qualification such as PRINCE2, AgilePM, PMP or equivalent would be beneficial
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