Ovarro
Senior Project Manager - Benelux
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Senior Project Manager Benelux
Senior Project Manager
BENELUX RTU/PLC PROJECTS & SERVICES
Location United Kingdom, Belgium or Netherlands (Hybrid)
Reporting line Head of Projects & Services
Regional scope Belgium and the Netherlands
Product scope DSG and TBox product lines
Travel Regular regional and customer-site travel
Languages Fluent Dutch and English required
Role Overview
We are seeking an experienced Senior Project Manager to lead customer projects, service delivery, customer application support and commercial coordination across Belgium and the Netherlands for the DSG and TBox RTU/PLC product lines.
The role is designed as a converged client and commercial support position across both product families. It will maintain continuity for established customer relationships while bringing project delivery, SLA coordination, business support and customer application activities into one accountable regional role.
The successful candidate will work directly with Dutch-speaking customers, including utility and infrastructure organisations, and will collaborate closely with Engineering, Product Management, Operations, Support, Service and Sales teams.
A structured knowledge transfer will be central to the role. The successful candidate must absorb and retain critical product, customer, application and commercial knowledge from long-serving specialists, then convert that knowledge into sustainable processes and documentation.
Key Responsibilities
Customer & Regional Leadership
- Act as the primary delivery and operational contact for assigned customers across Belgium and the Netherlands.
- Manage customer relationships directly in Dutch, with fluent English for internal and international collaboration.
- Build trusted relationships with customer operational, engineering, procurement and management stakeholders.
- Lead customer project reviews, service discussions, application-support conversations and escalations.
- Maintain continuity for established relationships, installed-base commitments and active customer programmes.
Converged DSG & TBox Product Support
- Provide a single regional coordination point across the DSG and TBox RTU/PLC product lines.
- Coordinate customer, application, commercial and service needs across both product families.
- Work with technical teams to translate customer applications and operational requirements into clear internal actions.
- Maintain visibility of product-specific commitments, installed-base issues, lifecycle risks and customer priorities.
- Reduce siloed working by aligning common customer-support and commercial processes across DSG and TBox.
Project Delivery
- Manage a portfolio of customer projects from initiation through completion.
- Deliver projects safely, on time, within budget and to agreed quality standards.
- Develop and maintain project plans, schedules, risk registers, issue logs and action trackers.
- Coordinate multidisciplinary teams across engineering, software, operations, support and service.
- Manage scope, changes, dependencies, acceptance and transition into operational support.
SLA, Service & Customer Application Management
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- Coordinate regional SLA obligations, service requests and customer application needs.
- Work with Support and Service teams to define ownership, priorities, response routes and escalation paths.
- Lead service reviews and support improvement actions.
- Ensure project-related and application-related requests are routed to the correct technical owners.
- Support a sustainable regional service model for a small local team and distributed specialist resources.
Financial, Commercial & Business Support
- Prepare and maintain monthly project and revenue forecasts.
- Monitor budgets, project costs, revenue, margin risks and commercial performance.
- Support quotations, contract reviews, variations, change control and business-support activities.
- Coordinate with Sales and Finance on customer commitments, forecasts and commercial priorities.
- Identify risks that may affect delivery, service performance, revenue or customer satisfaction.
Resource Planning & Governance
- Support engineering and delivery resource planning.
- Participate in portfolio reviews, project prioritisation and PMO governance.
- Ensure project and service reporting is accurate, timely and decision-oriented.
- Escalate resource constraints and cross-functional ownership gaps.
- Promote disciplined project, service and knowledge-management practices.
Knowledge Transfer & Organisational Continuity
- Lead a formal handover covering customer history, RTU/PLC applications, product knowledge, SLAs, commercial arrangements, active projects and key contacts.
- Complete structured shadowing and reverse shadowing before assuming full ownership.
- Create and maintain reusable customer, product, application and process documentation.
- Capture decision rationale, known product constraints, recurring issues, escalation routes and supplier or partner dependencies.
- Identify residual single points of failure and ensure mitigation actions are agreed with the Head of Projects & Services.
Mandatory Qualifications & Experience
- Minimum 5-7 years' experience managing complex customer projects, service activities or technical programmes.
- Fluent Dutch and English, with the ability to conduct customer, technical and commercial discussions confidently in both languages.
- Demonstrable mastery of the RTU/PLC environment, including customer applications, system integration and the operational context in which RTUs and PLCs are deployed.
- Proven experience delivering technical, engineering or operational-technology projects.
- Strong customer relationship management experience, including direct engagement with operational and engineering stakeholders.
- Experience coordinating project delivery, SLA obligations, customer application support and business or commercial support.
- Experience managing project budgets, revenue forecasting, risks, changes and commercial performance.
- Ability to coordinate multidisciplinary teams across engineering, software, operations, support, service and sales.
- Strong planning, organisational, problem-solving, communication and presentation skills.
Desirable Qualifications & Experience
- A degree in Engineering, Electronics, Computer Science, Automation, Telecommunications or another STEM discipline would be an advantage.
- Experience with telemetry, remote monitoring, industrial communications and critical-infrastructure environments.
- Experience within water, wastewater, utility, energy, rail or industrial markets.
- Experience supporting a significant installed base and managing product lifecycle or obsolescence issues.
- Experience working across multiple European countries.
- PRINCE2 Practitioner, PMP or equivalent project management certification.
- French language capability would be advantageous but is not required.
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Key Competencies
RTU/PLC Technical Credibility
- Understands RTU/PLC architectures, applications, communications and integration within operational environments.
- Engages credibly with customer engineers, operators and internal technical specialists.
- Can challenge technical plans, clarify application needs and identify delivery or support risks.
Customer Ownership
- Develops durable customer relationships and takes end-to-end ownership of commitments.
- Balances responsiveness with clear priorities, governance and commercial discipline.
- Communicates effectively during delivery challenges and escalations.
Cross-Product Leadership
- Creates consistent ways of working across DSG and TBox.
- Connects customer needs with product, engineering, service and commercial teams.
- Avoids re-creating product or organisational silos.
Knowledge Stewardship
- Treats knowledge transfer as a core deliverable, not an administrative task.
- Documents critical knowledge in a practical and reusable form.
- Actively reduces dependency on individual experts.
Commercial & Delivery Discipline
- Understands project and service financial drivers.
- Manages scope, forecasting, risks, changes and priorities effectively.
- Uses accurate information to support decisions and customer commitments.
Success Measures: First 12 Months
- Successful transfer and continuity of Dutch-speaking customer relationships across Belgium and the Netherlands.
- Demonstrated independent ownership of the assigned RTU/PLC project, SLA, application and business-support portfolio.
- Effective convergence of regional customer and commercial support across DSG and TBox.
- Completion of the agreed knowledge-transfer plan, with documented evidence and no unmanaged critical knowledge gaps.
- Accurate project and revenue forecasting, disciplined reporting and effective risk management.
- High customer satisfaction and timely resolution of service, application and delivery issues.
- Strong collaboration with Engineering, Product Management, Operations, Support, Service, Sales and Finance.
Candidate Profile
The ideal candidate is a Dutch-speaking, technically credible RTU/PLC professional who also brings strong project, service and customer leadership. They will be able to take ownership of long-standing customer relationships, work across DSG and TBox without reinforcing historical silos, and convert deep individual knowledge into a sustainable regional operating model.
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