Ventula Consulting
Senior Project Manager – BPO / Contact-Centre Offshoring - Insurance, £650pd Outside IR35
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Senior Project Manager – BPO / Contact-Centre Offshoring - Insurance, £650pd, Outside IR35
Ventula Consulting is partnering with a leading insurance group to recruit a Senior Project Manager to deliver a large-scale customer contact transformation programme.
This is a hands-on role leading complex offshore/BPO transitions, working closely with operational teams, senior business leaders, and external delivery partners across multiple brands and business units.
Key Responsibilities
- Lead the programme, ensuring delivery against agreed scope, timelines, quality, and business outcomes.
- Manage the offshore delivery partner and associated third-party suppliers.
- Coordinate workstreams across operations, technology, compliance, training, and change.
- Own programme governance, RAID, executive reporting, and steering committee activities.
- Drive transition readiness, operational readiness, and go-live planning.
- Oversee training, knowledge transfer, and service migration.
- Manage complex dependencies, risks, and regulatory considerations.
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Essential Experience
- Proven experience leading complex BPO, outsourcing, or offshore transition programmes.
- Strong multi-workstream delivery experience within complex organisations.
- Operational transformation and service transition experience.
- Experience managing suppliers and third-party delivery partners.
- Confident senior stakeholder management, executive reporting, and programme governance.
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Desirable Experience
- Insurance or FCA-regulated financial services.
- Customer contact centre or service operations.
- Operational excellence, continuous improvement, or process transformation.
- Exposure to automation, AI, or digital transformation programmes.
We’re looking for someone highly organised and commercially aware, who can manage the delivery detail while maintaining focus on programme outcomes. Previous ownership of offshore/BPO transitions is essential.
Please apply with your CV for further details.
Hybrid - Flexible with time in London offices when required (2 days a week on average)
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