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Infoplus Technologies UK Limited

Senior Project Manager - CX

Windsor
Posted about 17 hours ago
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Role: Senior Project Manager - CX
Location: Windsor, UK
Duration: Contract

Job Description:

  • 15+ years of relevant Project/Programme Management experience with demonstrable delivery of CX programmes.
  • Strong domain experience in Customer Service/Customer Experience, including CX journeys and contact-centre/channel transformation.
  • Exposure to Agentic AI use-cases in service, chatbots/virtual agents, and IVR/telephony concepts.
  • Strong end-to-end project planning and monitoring, with ability to manage delivery at pace across multiple workstreams.
  • Ability to translate business requirements into clear functional specifications and guide technical delivery.
  • Excellent stakeholder management and influencing skills across senior and delivery stakeholders.
  • Clear, crisp verbal and written communication; strong presentation and articulation skills for recommendations and project updates.

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PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Skills

Project Management
Programme Management
Customer Experience (CX)
Customer Service
Channel Transformation
Agentic AI
Chatbots
Virtual Agents
IVR
Telephony
Project Planning
Stakeholder Management
Functional Specifications
Technical Delivery
Presentation Skills
Communication

Location

Windsor, England, United Kingdom

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