Steelway
Senior Project Manager / Department Lead - Installation
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Company: Steelway Fensecure Ltd
Department: Installation
Reports to: Operations Director
Direct Reports: Project Manager, Project Coordinator
Location: Wolverhampton (Regular site travel required)
Who We Are
Steelway are a leading steel fabrication company specialising in Metalwork and secondary steelwork. Our projects focus heavily on galvanised gantries, access staircases and platforms within the water industry. We pride ourselves on delivering precision, safety and excellent value to our commercial and natural industrial clients.
Role Purpose
The Senior Project Manager is accountable for the end-to-end execution of Steelway's installation projects, leading a Regional Service Manager, Project Manager and Project Coordinator to deliver work safely, on programme, and to the specified quality. This role owns the customer experience from project handover through to completion and sign-off, and carries full accountability for margin delivery against budget for the department.
The role reports directly to the Operations Director. Acting as the direct point of contact for project execution, the Senior Project Manager works closely with the Regional Service Manager to ensure resourcing, scheduling, and site delivery are aligned with wider departmental capacity and commercial targets. A core part of the role is implementing the systems, processes, and standards that allow the department to deliver an exceptional and consistent level of customer satisfaction.
Key Responsibilities
Project Execution
- Own delivery of a portfolio of installation projects for Tier 1 Customers from handover to completion, ensuring works are executed safely, on programme, and to specification.
- Direct and support the Project Manager and Project Coordinator in day-to-day planning, scheduling, and site coordination.
- Proactively identify and resolve programme risks, resourcing conflicts, and site issues before they impact delivery.
- Work closely with the RSM to ensure direct and subcontract site teams are briefed, resourced, and performing to Steelway's quality and safety standards.
- Co-ordinate availability of Steelwork from Production to suit installation and pre-build schedule.
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Customer Experience
- Act as the primary point of contact for customers on project execution matters, building trust through clear, proactive communication.
- Act as the escalation point for issues coming through the Project Manager and Project Coordinator.
- Set and maintain a consistent standard of customer service across all live projects, from progress updates to issue resolution.
- Manage customer expectations around programme, variations, and any on-site issues, escalating and resolving concerns quickly.
- Gather and act on customer feedback to continuously improve the installation experience.
Margin Delivery
- Take full ownership of project margin, tracking cost against budget throughout the project lifecycle.
- Identify and control the drivers of margin erosion (labour, subcontractor spend, remedial works, programme slippage) and take corrective action.
- Work with the Project Coordinator to ensure accurate cost tracking, valuations, and variation capture.
- Report project financial performance monthly to the Business.
Systems, Process & Continuous Improvement
- Design and implement systems and processes that standardise project execution and raise the consistency of customer satisfaction across the department.
- Drive adoption of the department's field service management (FSM) tooling and reporting processes among the Project Manager and Coordinator.
- Build repeatable processes and documentation for project handover, site delivery, snagging, and close-out.
- Identify recurring issues across projects and lead process improvements to prevent recurrence.
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Leadership & Liaison
- Manage, coach, and develop the Project Manager and Project Coordinator, setting clear objectives and standards of performance undertaking regular reviews.
- Liaise closely with the Regional Service Manager, who holds a dotted-line relationship into this role, on resourcing, capacity planning, and escalations.
- Act as the escalation point for project execution issues raised internally or by customers.
- Support recruitment, onboarding, and capability-building within the installation execution team as the department grows.
Person Specification
Essential
- Proven track record of managing multiple concurrent installation, construction, or engineering projects to time, quality, and budget.
- Strong commercial acumen with direct experience owning project margin and cost control.
- Demonstrable focus on customer experience, with the ability to manage relationships and expectations under pressure.
- Experience leading or managing a small team, ideally including a project manager and/or coordinator.
- Confident implementing or improving processes and systems within a project delivery environment.
- Strong communicator, comfortable acting as the primary point of contact for both customers and senior stakeholders.
- Willingness to travel to sites as required.
- CSCS Black Card Holder
- Appointed Person in Lifting Operations
- IOSH Managing Safely
Desirable
- Background in structural steel, fabrication, or construction installation.
- Experience with field service management (FSM) software (e.g. Joblogic, simPRO).
- Formal project management qualification (e.g. APM, PRINCE2) or equivalent experience.
- Health & safety qualification (e.g. NEBOSH, SMSTS).
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