Desirable Experience

• Experience delivering change on GBST Composer or a comparable wealth/investment-platform technology stack.
• Experience delivering adviser/client portals, native or hybrid mobile applications, e-signature, secure messaging, authentication or other digital self-service capabilities.
• Experience using Weighted Shortest Job First (WSJF), quarterly planning or comparable value-based prioritisation approaches.
• Knowledge of UK wealth-platform regulatory change, product governance, customer outcomes, charging/disclosure, wrapper rules or comparable regulated product requirements.

Key Responsibilities

Scope, Prioritisation & Mobilisation

• Translate proposition, digital and regulatory-change requirements into a prioritised, deliverable and controlled project baseline, including:
  • Defining proposition, digital and regulatory-change scope, outcomes, milestones, accountable owners, dependencies, acceptance expectations and required delivery capability.
  • Managing prioritisation using Servaada business priority, regulatory deadlines, value, Servaada Migration enablement, Composer status, delivery effort and delivery constraints, applying WSJF or equivalent where appropriate for proposition delivery.
  • Maintaining the prioritised backlog and ensuring approved feature swaps, Change Control items and scope decisions are reflected in plans, costs and stakeholder expectations.

Proposition, Digital & Product Delivery

• Own coordinated delivery of proposition enhancements and the Servaada digital experience, working closely with Product Owners and technology delivery teams, including:
  • Driving design, development and implementation across Adviserzone, Investorzone, Composer-enabled capability, integrations and supporting technology or infrastructure.
  • Leading delivery of the Mobile App across discovery/design, UX/UI, iOS/Android implementation, authentication, push notifications, e-signature and agreed customer/adviser features.
  • Managing dependencies with Composer upgrades, Servaada Migration, platform/product teams, third-party capability and test-environment availability.

Testing, Readiness & Implementation

• Ensure each release is adequately tested, accepted and operationally ready before implementation, including:
  • Coordinating the required functional, system, security, automation and performance-testing lifecycle and Servaada business verification/UAT activity.
  • Maintaining readiness and acceptance criteria across business process, operations, training, support, controls, technology, communications and service-management requirements.
  • Coordinating release, implementation and early-life support, ensuring defects, residual risks and ownership of post-release actions are explicit.

Regulatory Change & Customer Outcomes

• Own coordinated delivery of assigned regulatory change while maintaining alignment to intended customer and adviser outcomes, including:
  • Working with first and second line Risk and Compliance to understand regulatory requirements, impact assessments, delivery deadlines and required controls, translating these into clear scope, plans and accountable delivery actions.
  • Maintaining traceability from regulatory requirement through business/technology change, testing, readiness, approvals and implementation evidence, while specialist interpretation and regulatory advice remain with the appropriate Risk, Compliance and Legal owners.
  • Ensuring proposition, digital and regulatory changes are operationally ready and deliver the intended customer, adviser, control and migration outcomes, with residual risks and ownership explicitly accepted.

Cost, RAID, Dependencies & Change Control

• Maintain control of project investment and delivery uncertainty, including:
  • Owning the project cost baseline, actuals and forecast, identifying material variances and taking corrective action or escalating where required.
  • Owning project risks, issues, assumptions, dependencies and decisions with clear impact assessment, mitigation, ownership and timely resolution.
  • Assessing changes to scope, sequencing, resource, technology or release timing and ensuring approved changes are reflected across plans, costs, readiness and governance.

Stakeholder & Delivery Leadership

• Provide clear leadership across Servaada/Wipro and third-party delivery teams, including:
  • Leading day-to-day delivery engagement with the Client Portfolio Director, PMO, Servaada Proposition leadership and Product Owners, Technology, UX/UI, Testing, Operations and first and second line Risk and Compliance.
  • Providing concise evidence-based reporting on progress, cost, RAID, dependencies, releases, readiness, benefits and decisions, with early escalation where intervention is required.
  • Maintaining alignment across proposition, digital, regulatory and migration stakeholders so that priorities, deadlines, dependencies and delivery trade-offs are understood and actively managed.

Core Competencies

• Operational Excellence: Continually delivering and improving excellence for all clients and customers.
• Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner.
• Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others.
• Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
• Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance.

Equal Opportunities

Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome