Criminal Injuries Compensation
Senior Project Manager (Ref: 22171)
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This position is based at MOJ Buchanan Wharf, G5 8AQ
Job Summary
Please refer to Job Description
Job Description
JOB TITLE: Senior Project Manager
Grade: SEO
LOCATION: Buchanan Wharf, Glasgow City Centre
The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of the Ministry of Justice (MoJ). We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where you will be expected to work 50% of your time in the office and the remainder at home.
Job Summary
This role sits within the newly established Directorate for Modernisation Strategy and Implementation. This Directorate will play a key role in delivering CICA's, modernisation and transformation agenda, building on existing business change and continuous improvement work. The successful candidate will help identify opportunities to improve services, processes and ways of working, supporting better outcomes for victims applying for compensation while improving organisational efficiency and effectiveness.
Working closely with operational teams, MoJ Digital colleagues and wider MoJ partners, you will support the design and delivery of initiatives that are evidence-based, user-focused and aligned to CICA's strategic priorities. Using data, insight and stakeholder engagement, you will help shape solutions, support implementation and ensure the benefits of change are embedded and sustained.
We are seeking an individual with experience of project delivery, service improvement or organisational change within a complex environment. You will build strong relationships with stakeholders at all levels, helping to drive adoption of new ways of working and contributing to CICA's ambition to deliver a modern, efficient and victim-centred service.
The successful candidate will be both role model and an advocate for professional development and continued learning as we strive to provide the best possible service, in the most efficient manner possible by encouraging learning and ensuring the team stays at the forefront of new techniques and methods.
Does this sound like the right opportunity for the next stage in your career? If so, we will be delighted to hear from you.
Role And Responsibilities
- Own and deliver large to medium scale change and continuous improvement projects.
- Support the Director with strategic business change priorities and projects.
- Support Project Managers with medium to small scale change and continuous improvement projects.
- Develop and draft business cases for business change projects, working alongside subject matter experts, key stakeholders and business leaders as appropriate.
- Build and maintain project plans and apply appropriate project principles to deliver stated objectives.
- Provide effective controls to track and report delivery against milestones, engaging with local and contracted subject matter experts to deliver change and new capabilities within CICA.
- Conduct day to day management and leadership of projects and project teams to deliver agreed outcomes and benefits.
- Identify and monitor project risks and issues. Develop mitigating actions and escalate as appropriate.
- Ensure benefits are identified, understood, measured, tracked and owned. Ensure appropriate Benefits Realisation Strategy is in place, and monitor longer term delivery of benefits against the original project objectives.
- Lead the change management lifecycle, coach, guide and support colleagues as required.
- Provide bespoke reports as required to support effective governance and decision making.
- Provide regular project reports for dissemination to Transformation Change Committee (TCC) supporting effective governance.
- Create, develop, and manage effective stakeholder relationships across CICA and with relevant stakeholders from wider MoJ and other parties as required.
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Essential Criteria
- Demonstrable and practical experience of delivering business change through partnership and collaborative working, with proven capability in managing programme governance and reporting.
- Ability to gather and analyse stakeholder information, together with other sources of management information, to derive credible insight which soundly informs short, medium and long-term service improvements and cost efficiencies.
- Strong interpersonal and stakeholder management skills, capable of engaging successfully with a wide range of stakeholders and providers to define requirements and translate these into projects.
- Competent working through financial implications of change and continuous improvement proposals to accurately assess the cost and benefits of proposals, to ensure any activities are delivered within available budget and achieve the projected savings.
- Proven ability to lead, coach and continuously develop direct reports.
- Excellent verbal and written presentation skills, confident and credible when presenting to varied audiences including internal audiences, senior stakeholders and external suppliers.
Desirable Criteria
- Formal project delivery qualifications. (Lean Six Sigma Green Belt or above, Prince2, Agile)
- A track record of exploring and delivering new and innovative approaches to improvement.
How To Apply
For stage 1 of the process, you must provide a personal statement (max 750 words) providing evidence of the essential criteria. Where you can also demonstrate that you meet the desirable criteria, please include that evidence in the statement. Your personal statement should make clear your personal skills, qualities, experience and suitability for the role.
If successful at stage 1, you will be invited to interview (Stage 2). At this stage you will be tested on the following behaviours as set out in the Civil Service Success profiles. Please ensure you understand the behaviours required for SEO roles.
Behaviours
We will assess you against the following behaviours during the selection process:
- Making Effective Decision
- Working Together
- Changing and Improving
- Delivering at Pace
During the panel interview, you will also be asked Strengths based questions.
Interviews are expected to take place in early October 2026.
We will be conducting all interviews at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.
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Apply and Further Information
Once the application deadline has passed, the job advert will no longer be available. You may wish to save a copy for your records.
A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles at Senior Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.
We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) working pattern; however, we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 2 weeks. This is to ensure the best training and consolidation experience for new colleagues.
Queries about the roles may be emailed to Corporate.Support@cica.gov.uk
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Changing and Improving
- Delivering at Pace
Alongside your salary of £42,914, Criminal Injuries Compensation Authority contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals
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