United Infrastructure Ltd
Senior Project Scheduler
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At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
Senior Project Scheduler
Location: Bracknell Office-based
The Role
We are looking for an organised, proactive and customer-focused Senior Project Scheduler to manage project scheduling, support the scheduling team and help ensure projects are delivered efficiently and to a high standard.
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You will work closely with engineers, testers, electrical management teams, commercial and bid teams, customers and other key stakeholders.
Key Responsibilities
- Contact customers by telephone, email and letter to arrange appointments.
- Prepare, manage, monitor and update project schedules and trackers.
- Coordinate engineers and resources to maximise productivity.
- Map properties and plan projects for efficient delivery.
- Monitor progress, identify risks and escalate issues where required.
- Support the day-to-day activities of the Scheduling Team.
- Achieve scheduling and delivery targets.
- Produce regular reports on project progress, call activity and team productivity.
- Develop effective resident and customer communication processes.
- Analyse call data to identify opportunities to improve scheduling efficiency.
- Maintain accurate records in line with GDPR and company policies.
- Support the Commercial and Bid Teams with relevant information.
- Work with IT to improve the use of company systems, including PILLAR 2 and EAPP.
- Maintain strong working relationships across all teams and represent the company professionally.
Key Areas
Strategic
- Support company strategies, initiatives and processes.
- Demonstrate and promote company values in all interactions.
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Operations
- Support managers, supervisors, inspectors, engineers and testers with administrative and scheduling requirements.
- Monitor project progress against safety, quality and programme expectations.
- Identify and escalate operational issues and risks.
- Promote efficient processes and a positive working environment.
Administration
- Maintain project trackers, schedules, records and reports.
- Provide weekly reporting to the Team Leader – Scheduling Team.
- Ensure records and processes comply with company policies and legislation.
About You
Essential:
- Excellent organisational and time-management skills.
- Strong communication and customer service skills.
- Good attention to detail and reporting skills.
- Confident using Microsoft Office 365, particularly Excel, Outlook and Word.
- Ability to analyse data and produce meaningful reports.
- Strong IT skills and willingness to learn new systems.
- Calm and professional approach when handling issues or complaints.
- Self-motivated, proactive and able to work to deadlines.
- Able to work independently and as part of a team.
- Professional, flexible and customer-focused approach.
Desirable:
- Previous office or call-centre experience.
- Experience in construction, housing or a similar environment.
- Experience with project scheduling or coordination.
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