Team Leadership & Development

• Provide day-to-day leadership, guidance and support to the Property Management team, remaining approachable and actively involved in operational matters.
• Establish clear priorities, distribute workloads appropriately and ensure the department is operating efficiently across its shared portfolio.
• Act as the principal point of escalation for colleagues dealing with complex cases, difficult conversations or matters requiring senior intervention.
• Coach, mentor and develop colleagues, helping less experienced team members build their technical knowledge, confidence and decision-making capabilities.
• Conduct regular team meetings, performance discussions and individual development reviews.
• Promote a professional, collaborative working environment built around accountability, consistency and a high standard of client care.
• Identify opportunities to refine internal processes, improve communication and strengthen departmental performance.

Client Relationships & Commercial Performance

• Maintain strong, professional relationships with landlords, tenants, contractors and colleagues across the wider business.
• Take responsibility for ensuring customer complaints are managed fairly, promptly and with appropriate commercial judgement.
• Monitor departmental performance, service standards, customer satisfaction and relevant operational KPIs.
• Work closely with senior management, providing updates on portfolio performance, operational challenges and opportunities for improvement.
• Identify opportunities to strengthen existing landlord relationships, improve client retention and introduce customers to additional services offered across the wider property group.
• Support the continued development of the department through a considered balance of excellent service, operational efficiency and commercial awareness.

About You

We are seeking an experienced Residential Property Management professional with the technical knowledge, confidence and interpersonal skills to lead an established department while continuing to manage properties personally. You may already be operating as a Property Management Team Leader or Manager, or you could be an accomplished Senior Property Manager looking for an opportunity to take on greater responsibility. Of particular interest will be candidates who demonstrate:

• Substantial experience within residential property management, ideally gained within an established estate agency or lettings business.
• A thorough understanding of the residential tenancy lifecycle, including maintenance, compliance, inspections, deposit negotiations and end-of-tenancy matters.
• Strong working knowledge of current residential lettings legislation and the practical responsibilities of managing properties on behalf of private landlords.
• Previous experience supervising, mentoring or supporting colleagues, with the confidence and maturity to take responsibility for a small team.
• The ability to handle challenging conversations, resolve complaints and manage sensitive situations diplomatically and professionally.
• Excellent organisational skills, with the capacity to manage competing priorities across a busy and varied portfolio.
• A naturally proactive, commercially aware approach, combined with the ability to make sensible, considered decisions.
• Strong communication skills and the confidence to build lasting relationships with landlords, tenants and colleagues at all levels.
• A genuine interest in developing people, improving processes and maintaining consistently high standards of service.
• Above all, we are looking for somebody who leads by example. An individual who understands the realities of residential property management, remains composed when faced with difficult situations and takes pride in both the performance of their department and the standard of service it provides.

Salary, Commission & Benefits

My client is offering a competitive remuneration package designed to recognise both individual contribution and the wider success of the department.

• Basic Salary: Up to £40,000 per annum, with flexibility for the right candidate depending on experience.
• Customer Service Incentives: £10 contributed to a shared team bonus pot for each qualifying five-star Google review, divided between team members. With a strong and consistent volume of customer reviews, this offers an additional earning opportunity.
• Sales Referral Commission: £100 individual commission for successful property sales referrals that result in a completed transaction.
• Management Service Upgrades: £50 individual commission for successfully introducing landlords to an enhanced management service, such as upgrading from Let Only or Rent Collection to Fully Managed.
• Working Hours: Monday to Friday, 9:00am–6:00pm, with no regular weekend working.
• Parking: Free parking available approximately two minutes' walk from the office, with additional on-site parking opportunities subject to availability.
• Professional Development: Access to ongoing training, senior management support and opportunities to develop within an established property group.
• Operational Support: Dedicated specialist functions, including pre-tenancy administration and credit control, allowing the Property Management team to concentrate on the quality and delivery of its core service.

Why Consider This Opportunity?

For an experienced Property Manager who enjoys the operational side of the profession but is equally motivated by the opportunity to lead others, this position offers an attractive balance. You will inherit an established residential portfolio rather than being tasked with building a department from scratch, alongside a team with varying levels of experience and the support of a well-resourced wider business. The position offers genuine departmental responsibility without removing you from the aspects of Property Management that you know best. You will be trusted to manage challenging situations, develop your colleagues, make meaningful decisions and contribute to the continued success of a respected independent property group. For the right individual, this represents an excellent opportunity to establish themselves in a senior operational position within one of South East London's best-known property businesses.