Stevenson Whyte
Senior Property Manager - Block Management
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Senior Property Manager
One of the highest rated managing agents in Manchester is looking for a customer-focused, experienced Block Property Manager to join its team as a Senior Property Manager, looking after buildings and estates in the Manchester area. We're looking for someone with at least four years of experience as a Block Property Manager or already working as a Senior Property Manager. Our aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered – unlike our competitors.
About the Role
As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include:
- Oversee the smooth running of the portfolio.
- Attend and prepare for regular meetings with residents/directors.
- Conduct routine inspections and schedule maintenance.
- Chair and minute meetings as appropriate and take actions resulting from these.
- Budget and financial control – our system is a big help with this.
- Build and maintain relationships with all stakeholders.
- Resolving of queries received on the portfolio.
- Helping to acquire new business (where commission can also be earned).
- Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!).
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We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked, and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We’re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected.
Ideal Traits
- Excellent knowledge of financial administration (service charge accounting).
- Effective numeracy and data entry skills.
- Experience in handling cladding replacement work/building safety fund applications.
- Excellent interpersonal skills.
- Ability to maintain a high level of accuracy.
- Ability to meet deadlines and grasp the urgency of departmental activities.
- Experience in managing staff.
- TPI level 3.
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Personal Skills/Attributes
- Maintaining strict confidentiality.
- Demonstrate sound work ethics.
- Flexibility.
- Be assertive and dynamic.
- Be deadline driven.
- Maintaining relationships with all stakeholders.
- Can work independently.
- Problem analysis and solving.
- Professionalism.
- Full driver's licence and ideally own car.
A Little More About Us
We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees – we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and their wellbeing first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team.
Working Hours
This role is full-time, 9am – 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is primarily office-based but home working (1 – 2 days per week) is available.
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