North Property Group
Senior Property Manager
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Role Purpose
The Senior Property Manager is responsible for delivering a high-quality, relationship-focused property management service from the moment a tenant moves in until they serve notice to vacate. This role is central to maintaining strong landlord relationships, managing mid-tenancy issues, and ensuring the smooth onboarding of new-build properties.
Senior Property Managers act as the main point of contact for landlords, providing clarity, reassurance, and professional oversight throughout the tenancy lifecycle.
Key Responsibilities
Mid-Tenancy Management
- Handle all mid-tenancy maintenance and repairs, ensuring issues are resolved promptly and communicated clearly.
- Manage tenant queries, complaints, and ongoing tenancy concerns.
- Liaise with contractors, approve works (within agreed authority), and ensure invoices are processed correctly.
- Conduct rent reviews and advise landlords on rent increases, renewals, or continuation on the APT.
Landlord Relationship Management
- Act as the primary point of contact for landlords within your portfolio.
- Provide clear, proactive communication on maintenance, expenditure, tenancy status, and property performance.
- Build strong, trusted relationships with clients, ensuring they feel supported and informed.
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New-Build Onboarding
- Lead the onboarding of new-build completions within your portfolio, including:
- Arranging snagging
- Coordinating furniture pack installations
- Organising blinds installation
- Managing key release from developers
- Registering warranties
- Liaising with developers to resolve snags
- Ensure all onboarding information is communicated to front-end lettings so properties can be marketed promptly.
Operational Responsibilities
- Ensure all mid-tenancy fees, charges, and contractor invoices are added accurately.
- Inform the lettings team when a property needs remarketing.
- Book checkouts for Property Managers when tenants serve notice.
- Support the smooth handover of responsibilities to the Property Manager once a tenant gives notice to vacate.
Skills & Experience Required
- Strong understanding of mid-tenancy property management and maintenance processes.
- Excellent communication skills, with the ability to manage landlord expectations professionally.
- Confident decision-maker with good judgement around maintenance and expenditure.
- Experience liaising with contractors and managing works.
- Ability to manage multiple tasks, prioritise effectively, and stay organised.
- Experience onboarding new-build properties is advantageous but not essential.
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Personal Attributes
- Professional, calm, and solutions-focused.
- Strong relationship-builder with a client-first mindset.
- Detail-oriented, especially when handling maintenance, invoices, and tenancy changes.
- Confident in managing challenging conversations with tenants or landlords.
- Proactive, organised, and able to work independently within a wider team structure.
Success Measures
- High landlord satisfaction and strong client retention.
- Efficient handling of mid-tenancy issues and maintenance.
- Smooth onboarding of new-build properties with minimal snag delays.
- Accurate processing of charges, invoices, and tenancy updates.
- Clear communication with lettings, PMs, and internal teams to ensure seamless handovers.
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