In this role you will:

• Develop a deep understanding of international customer needs, behaviours, financial goals and market trends.
• Act as the subject matter expert for key international customer groups, including expatriates, investors, students and global diaspora communities.
• Define customer personas and prioritise the most important customer problems to solve.
• Own execution of the long-term international customer strategy across markets.
• Shape and mobilise a relationship-deepening framework with local markets and partners.
• Deliver and continuously improve international propositions, capabilities, journeys and campaigns across markets.
• Coordinate cross-functional stakeholders to design and implement coherent international solutions.
• Monitor customer and financial performance measures and translate insights into proposition improvements.
• Help strengthen collaboration between International Wealth and Personal Banking, the United Kingdom and Hong Kong to deliver HSBC’s collective international ambition.

To be successful in this role you should meet the following requirements:

• Bring a broad understanding of proposition development, customer experience and retail banking, wealth management or a related discipline.
• Demonstrate proven experience designing and commercialising customer value propositions in a global or multi-market environment.
• Apply a strong understanding of international customer needs and cross-border banking considerations.
• Convert customer insight into scalable solutions using strategic thinking and structured problem-solving approaches.
• Use commercial acumen across revenue models, pricing, fees and financial performance measures.
• Apply customer insight, design thinking and digital tools to improve propositions and end-to-end journeys.
• Navigate governance, risk management and regulatory considerations relevant to cross-border banking.
• Influence effectively in a complex, matrixed organisation and communicate complex ideas clearly in writing and verbally.

Building international customer connectivity

If you want your work to shape how international customers bank with HSBC across markets, this role offers the scope to make a visible difference. You’ll help create propositions and journeys that connect customers to the services they need wherever they live, study or invest. You’ll work across geographies and functions to turn customer insight into commercially sustainable solutions.

Apply to help strengthen international connectivity and improve customer experience at scale.

Application information

If you are an HSBC Contractor and wish to apply to this role, click here: Link

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend, please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.