Serco Plc
Senior PSA-RAF Brize Norton
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Passenger Service Agent Vice Shift
Location: RAF Brize Norton, Carterton, OX18 3LX
Salary: £29,517.98 plus excellent benefits
Schedule: Perm/FT – 3 days, 3 nights and 6 off
Ready to Impact a Better Future?
As a Passenger Service Agent Vice Shift in our Defence team, you’ll help ensure the safe, secure and efficient movement of passengers through the Air Terminal at RAF Brize Norton. You’ll lead daily passenger handling activities, support operational delivery, and step up to oversee operations when the Shift Supervisor is absent.
This is a role with real purpose. By supporting military personnel, passengers and operational stakeholders, you’ll help keep critical air movements running smoothly. Working in a fast-paced aviation environment, your contribution will have a positive impact on operational readiness while delivering an excellent customer experience. Our work touches lives, and this role plays an important part in helping us impact a better future.
What You’ll Do as a Passenger Service Agent Vice Shift
- Lead and coordinate Passenger Service Agent activities to deliver safe, compliant and customer-focused passenger handling operations.
- Support daily shift operations and provide first-line leadership, guidance and operational oversight for the passenger services team.
- Monitor passenger check-in, boarding and flight activities, ensuring accurate communication with key operational stakeholders.
- Maintain operational records, aircraft documentation and occurrence logs in line with required procedures and standards.
- Build trusted relationships with military personnel, contractors and colleagues to support seamless passenger movement through the terminal.
- Act as deputy to the Shift Supervisor and undertake supervisory responsibilities during periods of absence.
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Does This Sound Like You?
- Demonstrable leadership or supervisory experience, with the ability to motivate and develop others.
- Knowledge of passenger handling operations, aviation security requirements and customer service principles.
- Strong communication and relationship-building skills, with the confidence to work with a wide range of stakeholders.
- Ability to make sound decisions, manage competing priorities and maintain composure in a dynamic operational environment.
- Able to obtain Security Check (SC) clearance and hold fewer than six penalty points on a civilian driving licence.
What We Offer
- Competitive holiday package
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
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Vetting and Checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Our Inclusive Recruitment Commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For confidential enquiries about this role, please contact MyHR via the portal.
Please ensure your line manager is aware of your application.
Let’s impact a better future, together. Apply today.
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