Join Creative Assembly and craft deep and detailed games that last, entertaining millions of players across the globe for decades.

The Role

As the Sr QA Co-Ordinator, you will be responsible for Leading, managing, and coordinating 2 small remote teams: the Development QA Team who’s primary purpose is to assist the Developers of the project in their pursuit of Quality and the Functional QA Team, who’s primary role is to run test plans and playthroughs. With a focus on leadership, you will be focused on developing both wings of the remote team, managing performance, assisting in innovating in their assigned areas, managing priorities and workload, and assisting the QA manager and the internal team.

We are looking for someone who is experienced in leading staff, ideally with experience in development QA / quality assistance / push left QA approach. They must have good initiative, and autonomy, and have a passion for people management and development. Staff development and mentoring through 1-to-1s, resolving issues both personal and professional will play a big part of the role. Must be experienced in leading remote teams.

What you’ll be doing

Reporting to the QA manager, your role as a Sr QA Co-ordinator will predominately hands-off the game role, where the focus will be on directly leadership, mentoring the team members to strive for success, keeping them motivated, and assisting them in developing their skills and the processes they use in their assigned area to best assist the development team.

The role will also involve quality control and assessment of the team, monitoring and helping the QA Manager create useful KPI’s and other metrics to objectively assess the team, autonomously challenging falling performance and weak areas.

The Dev QA Team are responsible for assisting the Development team in whatever suits the needs of the team at the present time, this may be far more than just testing and creating bugs and test plans, but creating bespoke processes and ways to support the team in their current focus or challenges.

The Functional QA team are responsible for ensuring that the breadth of the game is tested and does not regress as other areas are developed as well as having a pivotal role in logging and defects and supporting build deliveries and landings.

On a Day-to-day Basis, You Will

• Assisting the QA manager in creating, maintaining, and recording team KPI’s
• Monitoring the issue database and Teams communication channels for quality in defects reports and proactively assisting the team in achieving the highest quality of communication possible
• Be responsible for ensuring that your team are supporting their assigned teams' needs
• Holding regular weekly 1-to-1s with the Dev QA team
• Assist the QA Manager in holding team meetings, retrospectives, and planning sessions
• Oversee the creation and maintenance of the projects test case database
• Assist in quality control of defect reports and the bug database as a whole
• Generally support the cohesion of the external teams with each other and the internal QA team
• Creating reporting on the Teams progress and performance for the QA Manager
• Acquire in-depth knowledge of core features for the title, from development, to release, and all the way through to post-launch support.
• Be a role model for staff, mentoring and supporting them in their own career goals.
• Assist the Sr Dev QA and QA Manager in managing cover and absence on the team
• Attending Development team retrospectives and planning sessions to gain context and understanding of the wider team
• Assisting in the dissemination of information from the internal in-office and ensuring the remote Dev QA team are kept in the loop of the most recent changes and decisions made by the internal team
• Holding performance reviews with the external QA manager
• This role will involve making trips to Sofia, Bulgaria to spend face time with the remote team
• Running Dev QA team retrospectives and planning sessions
• Assisting the QA Manager in constantly innovating, iterating, and tailoring Dev QA processes to achieve maximum efficiency on the team
• Attending daily stand-ups with internal QA team to align on the day-to-day work
• Testing the game holistically as an end user
• Assisting the QA>Dev Feedback loop and process
• To work alongside the External QA Leadership to Quality control the Functional QA Team, managing coverage, as well as consistency of performance and general development of the functional QA teams capabilities