Flight Centre
Senior QA Manager
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ABOUT THE OPPORTUNITY
Are you ready to shape the future of quality across a global business platform?
As QA Leader, you'll own the vision, strategy, and execution of quality initiatives that drive exceptional customer and business outcomes across multiple markets. This is a unique opportunity to influence enterprise-wide quality transformation, champion modern quality engineering practices, and partner with senior leaders to embed quality into every stage of delivery. You'll lead through influence, develop high-performing global teams, and make a measurable impact at scale.
KEY RESPONSIBILITIES
- Lead the QA function through influence across a critical global business platform.
- Define and evolve quality strategy aligned to business objectives and technology roadmaps.
- Partner with the Global VP of Quality & DevOps on organisational initiatives while owning workstream execution.
- Drive transformation from reactive testing practices to proactive quality engineering.
- Build, mentor, and scale a high-performing QA organisation across multiple geographies.
- Create career development pathways and succession plans for team growth.
- Foster a culture of continuous learning, innovation, and excellence.
- Oversee enterprise test strategy, planning, and execution across the platform.
- Coordinate complex multi-team testing initiatives and influence outcomes without direct authority.
- Drive automation strategy with clear ROI and coverage metrics.
- Own release management and quality gatekeeping for production deployments.
- Implement quality metrics, governance processes, and reporting frameworks.
- Balance strategic leadership with hands-on technical engagement.
- Translate quality strategies into executive communications that inform decision-making.
- Build trusted relationships across Product, Engineering, and Business leadership teams.
- Champion quality within cross-functional forums and strategic planning discussions.
- Represent the quality perspective in architectural and business decisions.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
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EXPERIENCE & QUALIFICATIONS
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- Approximately 15 years' experience in software quality assurance with progression into strategic leadership roles.
- Minimum 5 years leading QA teams.
- Demonstrated success building and scaling QA functions in complex multi-product environments.
- Experience embedding quality practices and quality culture across engineering organisations.
- Proven strategic leadership and organisational change management capability.
- Ability to influence senior stakeholders and operate from executive to technical levels.
- Expert knowledge of testing methodologies, frameworks, and quality strategies.
- Strong experience with test automation tools including UiPath, Cypress, Playwright or similar.
- Proficiency with Azure DevOps.
- Understanding of CI/CD pipelines and quality gates.
- Familiarity with quality metrics, governance frameworks, and reporting.
- Advanced testing certifications (ISTQB-CTAL or equivalent) preferred.
- Experience within global distributed teams preferred.
- Travel industry, GDS, booking systems, or Microsoft Dynamics 365 experience advantageous.
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