PoloWorks
Senior Quality Assurance Analyst
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Department: Underwriting
Location: Cheltenham
Description
We are looking for an experienced Senior Quality Assurance Analyst to join our Underwriting Services team. This is an excellent opportunity for a quality-focused insurance professional who is passionate about driving accuracy, continuous improvement, and operational excellence.
As a key member of the team, you will be responsible for ensuring the accurate, consistent, and compliant delivery of underwriting services through quality assurance, quality control, and audit activities. You will review underwriting processes and data, identify trends and risks, support operational improvements, and help maintain high service standards across a range of London Market Insurance clients.
Working closely with operational teams, management, and client stakeholders, you will play a vital role in promoting best practice, strengthening quality controls, and providing technical guidance to colleagues.
Key Responsibilities
- Conduct quality assurance and quality control reviews across underwriting operations.
- Review underwriting transactions to ensure accuracy, completeness, and adherence to client and procedural requirements.
- Identify quality trends, recurring issues, control weaknesses, and operational risks.
- Investigate discrepancies relating to premiums, limits, deductions, and other underwriting data.
- Produce quality reporting, management information, and performance metrics.
- Support root cause analysis and drive corrective and preventative actions.
- Provide coaching, training, and technical guidance to colleagues.
- Maintain and enhance quality standards, operational controls, and procedural documentation.
- Act as a technical point of reference for quality-related matters and complex underwriting queries.
- Contribute to continuous improvement initiatives that enhance service quality, accuracy, and efficiency.
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Skills, Knowledge And Expertise
- Experience working within the insurance sector, ideally within underwriting operations, delegated authority, or insurance processing environments.
- Previous experience in Quality Assurance, Quality Control, Audit, Compliance Monitoring, Technical Review, or Operational Excellence roles.
- Strong understanding of quality assurance methodologies, quality control principles, and operational governance.
- Proven ability to identify trends, analyse root causes, and implement corrective actions to improve quality and performance.
- Experience reviewing and interpreting underwriting documentation, insurance data, and operational processes.
- Strong analytical and problem-solving skills with the ability to investigate discrepancies and identify areas for improvement.
- Experience producing quality reporting, metrics, and management information to support business decision-making.
- Excellent attention to detail and a commitment to delivering accurate, high-quality outcomes.
- Strong stakeholder management and communication skills, with the ability to challenge constructively and influence positive change.
- Experience coaching, mentoring, or providing technical guidance to colleagues.
- Ability to manage multiple priorities and work effectively both independently and as part of a wider team.
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Demonstrates Behaviours Aligned To The PoloWorks PRIDE Values
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focussed – we provide services we are proud of
- Empowering – we equip people to be their best
Desirable Skills & Experience
- Understanding of London Market insurance operations.
- Knowledge of underwriting data processing and associated controls.
- Experience supporting audit activity, process reviews, or continuous improvement initiatives.
- Familiarity with identifying control weaknesses, operational risks, and process inefficiencies.
- Professional insurance qualifications, or willingness to work towards CII qualifications.
Benefits
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits Band 1
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