Senior QA Officer | Ourvita Tredegar

Lead Innovation. Drive Product Excellence. Shape the Future of Health & Nutrition.

Company Description

Ourvita is the largest Europe-based contract development and manufacturing organisation (CDMO) with a growing global presence. The company brings together over 3,000 team members worldwide, including more than 120 R&D specialists, all working with a strong customer-centric mindset.

Ourvita is committed to developing and distributing high-quality health and medical products that are available when and where people need them, helping to transform lives and advance healthcare worldwide. With 15 manufacturing sites across Italy, Germany, Poland, the UK, the USA, and China, the organisation offers diverse opportunities in an international, innovation-driven environment. Team members join a culture that values expertise, resilience, service quality, and consumer insight to create impactful solutions.

Role Description

Reporting to the QA Manager, the Senior QA Officer plays a pivotal role in maintaining and continuously improving the Quality Management System (QMS), ensuring compliance with GMP and BRCGS Food Safety standards, and supporting right-first-time documentation, batch release, and customer quality expectations.

As a senior technical lead within the QA function, you will take ownership of critical quality activities, lead investigations and audits, manage customer-facing quality responsibilities, and mentor junior colleagues. You will work closely with Commercial, R&D, Operations and other key stakeholders to ensure quality and regulatory requirements are embedded throughout the product lifecycle.

This is a highly visible and developmental role, offering a clear pathway towards future QA Management responsibilities for an ambitious quality professional looking to broaden their technical, leadership and commercial experience.

• Lead and manage investigations into deviations, non-conformances, audit findings and customer complaints, ensuring robust root cause analysis, timely resolution and effective CAPA implementation.
• Write, review and approve GMP documentation, including SOPs, controlled forms, manufacturing logbooks and quality risk assessments, ensuring documentation is accurate, practical and aligned with regulatory and internal standards.
• Take ownership of document lifecycle management, initiating updates in response to change controls, audits, regulatory developments and continuous improvement initiatives.
• Lead internal audits and support the wider site audit strategy, ensuring ongoing audit readiness and compliance with applicable regulatory and quality standards.
• Host customer audits, quality meetings, onboarding projects and business development discussions, acting as the primary QA contact for assigned customers.
• Manage customer quality enquiries, complaints and documentation requests, ensuring professional and timely resolution.
• Collaborate with Commercial and R&D teams to support regulatory compliance for new and existing products, including product onboarding and launch readiness.
• Manage and support the export of products of animal origin, including the preparation and submission of Export Health Certificate (EHC) applications and liaison with veterinary inspectors.
• Monitor and analyse QA metrics, including documentation errors, deviation trends and complaint categories, using data-driven insights to identify opportunities for continuous improvement.
• Mentor and support junior QA colleagues, providing guidance and training on documentation practices, investigation techniques and regulatory expectations.
• Participate in cross-functional Quality Risk Management activities, including HACCP and TACCP, as well as wider continuous improvement projects.
• Maintain accurate QA records and ensure all activities are conducted in accordance with current GMP, BRCGS Food Safety requirements and company standards.
• Promote a positive quality culture, encouraging high standards of performance, accountability, collaboration and continuous improvement across the QA function.