Senior Quality & Safety Manager – UEC & Flow MDT Lead

Role Overview

This role supports delivery of the ICB's Four Layers of Care model — the clinical model through which NHS Kent and Medway commissions and provides care across primary care, single neighbourhood, multi-neighbourhood and acute hospital settings. The post holder will ensure quality, safety and patient experience are embedded consistently as care moves across these layers, in line with the ICB's ambition to shift activity toward proactive, community-based care.

Qualifications

This post requires current, active registration with the NMC (as a Registered Nurse or Registered Midwife) or the HCPC as a Registered Physiotherapist. This is an essential, non-delegable requirement of the role: the post holder is required to exercise autonomous clinical judgement and professional accountability, under their regulatory body's Code, when assessing patient safety, quality and clinical risk in commissioned services, and this post cannot be undertaken by a person who does not hold such registration.

Responsibilities

• Manage provider quality assurance and improvement at place and system level for the ICB, from a nominated portfolio, as part of a wider Quality Team.
• Take the role of Quality Lead in the Multi-Disciplinary Team (MDT) for Urgent and Emergency Care and Flow, which forms part of the foundation of our operating model, by promoting integrated decision-making and shared accountability.
• Foster and enable effective partnership working across the organisation.
• Manage a robust process to gain assurance on the quality of the healthcare services, from their allocated work portfolio, commissioned by the ICB.
• Assist in the implementation of a quality assurance and improvement framework, informed by the National Quality Board Quality Risk and Escalation Framework.
• Ensure the robust application of a comprehensive monitoring framework for measuring and reporting on the quality of healthcare, preparing and overseeing the preparation of both internal and external reports.
• Manage the application of a robust reporting system for all commissioned services that provides data quality, system security and confidentiality at a level commensurate with NHS standards.