Practice Plus Group
Senior Radiology Healthcare Assistant Internal

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About The Role
Managerial accountability to: Radiology Manager
Purpose of role
To provide support to the clinical staff and Radiology Management Team (RMT), ensuring a safe, professional, and efficient clinical service is provided to all our patients. Undertaking extended roles to support the RMT, in addition to the core Radiology HCA duties. This will involve playing a key role in the introduction and maintenance of our Ultrasound Guided Injection (USGI) service. To provide support and guidance to the Radiology Healthcare Assistants and attempt to resolve any issues prior to escalation to the Radiology Management Team.
Clinical & Technical Responsibilities
CLINICAL
- Play an active role in interventional procedures under the direction of clinical staff
- Carry out routine patient care duties and other care practices as directed by the Clinical team.
- Chaperone during clinics, including involvement in intimate examinations. Display care, patience, and empathy to all patients.
- Maintain high standards of infection control within the department and during clinical care.
- Provide a patient-focused service within the department, expanding the role appropriately under supervision and guidance of clinical staff.
- Have the ability to prioritize workload and know when to seek advice from a qualified member of staff.
- Attending the relevant training required in order to safely perform all USGIs within the department and implementing this knowledge during practice.
- Contribute to accurate written and computerized documentation relevant to patient procedures, always ensuring confidentiality is maintained.
- Attention to detail is vital in this role, due to the knowledge required for preparing documentation prior to injection appointments.
- Having a full understanding of contraindications for the different USGIs.
- Stay calm in medical emergencies and have the ability to assess a deteriorating patient.
LEGAL / POLICY DRIVEN
- Demonstrate an understanding of fundamental legal practices related to consent
- Comply with the Practice Plus Group Equality and diversity, and Dignity at work policies.
- Is able to implement holistic, contra sensitive, respectful, non-judgemental fundamental care.
- Demonstrates understanding of safeguarding both children and adults.
- Demonstrating awareness of the importance of promoting good health and recognize the health education needs of patients.
QUALITY OF CARE
- To perform tasks within the Practice Plus Group policies and procedures, to enhance the quality of patient-focused service provided.
- Demonstrate consultation that involves the patient in decision-making about their care and wellbeing.
COMMUNICATION
- Ensure excellent two-way communication with patients, families, and colleagues at all times. Display the ability to overcome any communication barriers.
- To effectively communicate with all clinical staff concerning the care of the patient.
- To assess patient and carers and provide advice meeting their needs, whilst knowing your own knowledge limitations and seeking support when needed.
Administration
- Ensuring that the department is prepared for the next working day or that this task has been delegated appropriately.
- Providing management of all USGI documentation, prior to the patient’s arrival and ensuring paperwork is scanned in Maxims documents and disposed of appropriately, after that procedure.
- Display flexibility with working patterns, to best support our clinical requirements.
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Education & personal development
- To adhere to, and work within the codes of conduct for Practice Plus Group.
- Comply with Practice Plus Group appraisal system and attend an appraisal yearly.
- Attend mandatory training as required.
- Assist in the mentorship, support, training, and development of more junior colleagues.
- To be able to identify own development needs, seeking assistance where necessary.
- To complete competency assessments in all clinical skills used within the department.
- Ensure understanding and application of all relevant policies and procedures.
- To participate in the orientation and development of new staff to the department.
- To display some prior knowledge of Radiology imaging modalities with a particular focus on ultrasound imaging.
This list of key responsibilities is not exhaustive and the post holder may be required to undertake other duties as reasonably required.
This job description is subject to regular review and appropriate modification.
Management Responsibilities
- To work as an effective team member ensuring we deliver high-quality patient care at all times.
- Demonstrate excellent communication skills with patients, carers, and colleagues of all levels.
- Work with the team to maintain high standards of cleanliness in clinical areas and encourage a positive, harmonious working environment.
- Support the RMT to ensure the smooth running of the department, ensuring clinical rooms are stocked appropriately, and all equipment and documentation is available when required.
- Completing audits, both in-house, site-wide, and PPG-wide.
- To have the confidence to raise concerns as and when they arise.
- To train Healthcare Assistance in Devices Surgical Centre as required.
What you'll be doing
Clinical & Technical Responsibilities
CLINICAL
- Play an active role in interventional procedures under the direction of clinical staff
- Carry out routine patient care duties and other care practices as directed by the Clinical team.
- Chaperone during clinics, including involvement in intimate examinations. Display care, patience, and empathy to all patients.
- Maintain high standards of infection control within the department and during clinical care.
- Provide a patient-focused service within the department, expanding the role appropriately under supervision and guidance of clinical staff.
- Have the ability to prioritize workload and know when to seek advice from a qualified member of staff.
- Attending the relevant training required in order to safely perform all USGIs within the department and implementing this knowledge during practice.
- Contribute to accurate written and computerized documentation relevant to patient procedures, always ensuring confidentiality is maintained.
- Attention to detail is vital in this role, due to the knowledge required for preparing documentation prior to injection appointments.
- Having a full understanding of contraindications for the different USGIs.
- Stay calm in medical emergencies and have the ability to assess a deteriorating patient.


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COMMUNICATION
- Ensure excellent two-way communication with patients, families, and colleagues at all times. Display the ability to overcome any communication barriers.
- To effectively communicate with all clinical staff concerning the care of the patient.
- To assess patient and carers and provide advice meeting their needs, whilst knowing your own knowledge limitations and seeking support when needed.
Administration
- Ensuring that the department is prepared for the next working day or that this task has been delegated appropriately.
- Providing management of all USGI documentation, prior to the patient’s arrival and ensuring paperwork is scanned in Maxims documents and disposed of appropriately, after that procedure.
- Display flexibility with working patterns, to best support our clinical requirements.
Education & personal development
- To adhere to, and work within the codes of conduct for Practice Plus Group.
- Comply with Practice Plus Group appraisal system and attend an appraisal yearly.
- Attend mandatory training as required.
- Assist in the mentorship, support, training, and development of more junior colleagues.
- To be able to identify own development needs, seeking assistance where necessary.
- To complete competency assessments in all clinical skills used within the department.
- Ensure understanding and application of all relevant policies and procedures.
- To participate in the orientation and development of new staff to the department.
- To display some prior knowledge of Radiology imaging modalities with a particular focus on ultrasound imaging.
This list of key responsibilities is not exhaustive and the post holder may be required to undertake other duties as reasonably required.
This job description is subject to regular review and appropriate modification.
What we'll look for in you
Satisfactory Occupational Health clearance for the role specified.
Good attendance record.
Education/Qualification
- Have satisfactory DBS clearance
- To be BLS trained
- To have undertaken some form of advanced training in healthcare
Skills, Knowledge & Abilities
Previous Experience
- To have a minimum of 2 years' experience, working within a healthcare environment.
- To have a minimum of 2 years’ experience working in a patient/people-facing role, including skills in conflict resolution, working under pressure, and remaining calm and supportive with patients, prioritizing their care and wellbeing.
Skills And Knowledge
- To have the ability to work collaboratively in a multidisciplinary team
- Have a good understanding of Infection Control and Health and Safety legislation
- Ability to plan and prioritize own workload when under pressure
- Ability to work flexibly within a changing environment
- Excellent written and verbal communication skills
- Computer literate
- The ability to chaperone in a clinical setting and act as the Consultant’s assistant and the patients' advocate.
- The ability to stay calm when faced with a medical emergency.
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