Pybus Recruitment
Senior Regional Aftersales Manager
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Senior Regional Aftersales Manager
Up to £75000 Salary + Bonus + Car Allowance + Executive Benefits Package
📍 National Field-Based Role
About the Opportunity
Pybus Recruitment is delighted to be recruiting for an experienced Senior Regional Aftersales Manager on behalf of an ambitious and rapidly growing automotive organisation.
This is a senior leadership opportunity responsible for leading a team of Regional Aftersales Managers and driving aftersales excellence across a national retailer network.
The successful candidate will provide strategic direction, performance oversight, and operational leadership across all aspects of the aftersales business, ensuring customer satisfaction, retailer profitability, and network performance objectives are achieved.
This role requires a commercially focused automotive leader who can inspire teams, influence stakeholders, and deliver measurable improvements across multiple regions.
The Role
As Senior Regional Aftersales Manager, you will lead and develop a team of Regional Aftersales Managers responsible for supporting retailer partners throughout the UK.
You will be accountable for the delivery of key aftersales objectives, overseeing network performance, customer experience, warranty operations, parts growth, and retailer engagement.
Working closely with senior leadership, technical, warranty, customer experience, and network development teams, you will ensure a consistent and high-performing aftersales operation across the retailer network.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop a team of Regional Aftersales Managers.
- Set clear objectives, monitor performance, and implement development plans.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support succession planning and talent development across the aftersales function.
Network Performance Management
- Oversee regional performance across the retailer network.
- Ensure Regional Aftersales Managers effectively drive customer satisfaction, retailer profitability, and operational excellence.
- Review performance trends, identify risks, and implement corrective action plans.
- Lead regular performance reviews with direct reports and key stakeholders.
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Retailer & Stakeholder Engagement
- Build and maintain strong relationships with retailer principals, investor groups, and senior dealership management teams.
- Support Regional Aftersales Managers in resolving complex retailer challenges and escalations.
- Provide leadership in managing retailer performance through support, challenge, recognition, and accountability.
Customer Experience Excellence
- Ensure customer satisfaction remains at the centre of all aftersales activities.
- Oversee the management of significant customer escalations and reputational risks.
- Drive improvements in customer journey processes and complaint resolution performance.
- Champion best practices that enhance customer retention and loyalty.
Aftersales Operations
- Monitor key performance indicators across service, parts, warranty, and customer engagement operations.
- Ensure Regional Aftersales Managers have robust action plans in place to address underperformance.
- Drive consistency of standards and processes throughout the network.
- Support strategic initiatives designed to improve retailer profitability and operational efficiency.
Technical & Warranty Governance
- Work alongside technical and warranty leadership teams to address network challenges and operational concerns.
- Support the resolution of complex warranty and retailer issues.
- Ensure regional teams are identifying operational gaps and implementing sustainable solutions.
Strategic Projects
- Lead national aftersales initiatives and business improvement projects.
- Identify opportunities to improve commercial performance and customer experience.
- Act as a subject matter expert within the aftersales leadership team.
- Provide insight and recommendations to support wider business growth objectives.
Key Performance Indicators
The successful candidate will be measured against:
- Network Customer Satisfaction Performance
- Customer Complaint Resolution Metrics
- Retailer Profitability and Aftersales Growth
- Parts Sales Performance
- Warranty Compliance and Efficiency
- Regional Performance Improvement Trends
- Retailer Audit Outcomes
- Team Development and Engagement
- Delivery of Strategic Projects
- Overall Network Aftersales Performance
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About You
We are seeking an experienced automotive aftersales professional with a successful background in leading multi-site or regional operations.
Essential Experience
- Significant automotive aftersales leadership experience.
- Previous experience as:
- Senior Regional Aftersales Manager
- National Aftersales Manager
- Head of Aftersales
- Group Aftersales Director
- Regional Operations Manager
- Manufacturer Aftersales Performance Manager
- Proven experience managing and developing field-based teams.
- Strong understanding of customer experience, parts operations, warranty processes, retailer profitability, and performance management.
- Experience working directly with dealer groups and senior stakeholders.
Key Skills
- Exceptional leadership and coaching abilities.
- Strong commercial and analytical mindset.
- Excellent stakeholder management and influencing skills.
- Ability to challenge constructively while maintaining strong business relationships.
- Highly organised and adaptable in a fast-paced environment.
- Advanced reporting and data analysis capabilities.
- Proficient in Microsoft Office and business intelligence platforms.
- Full UK Driving Licence.
What's on Offer?
- ✅ Competitive Executive Salary
- ✅ Performance Bonus Scheme
- ✅ Senior Managers Car Scheme plus 3 additional cars
- ✅ Generous Pension Scheme
- ✅ Life Assurance
- ✅ Critical Illness Cover
- ✅ Private Health Care
- ✅ Private Dental Care
Apply Today
If you're an experienced automotive aftersales leader with a passion for developing teams, improving retailer performance, and delivering exceptional customer outcomes, we'd love to hear from you.
Pybus Recruitment - Connecting exceptional people with exceptional automotive careers.
📩 Apply now for a confidential discussion.
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