HM Land Registry
Senior Relationship Manager
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Salary
£39,849
Location
- Birkenhead, North West England, CH41 6DU
- Durham, North East England, DH1 5TR
- Gloucester, South West England, GL1 1DQ
- Leicester, East Midlands (England), LE3 5DR
- Nottingham, East Midlands (England), NG2 1AW
- Plymouth, South West England, PL6 5WS
- Swansea, Wales, SA7 9FQ
Job summary
This is an exciting opportunity to be part of the Service Performance and Integration team who will be supporting the ongoing monitoring and integrity of the live Local Land Charges service. Your primary responsibilities will entail building/maintaining positive and collaborative working relationships with local authorities and other originating authorities, encouraging them to be innovative with the cleansed migrated data, and supporting them to strive for continuous improvement. You will be able to develop your skills and knowledge in data analysis to deliver useful insights to the development teams to feed into product enhancement.
A successful candidate will need to pro-actively identify issues affecting the information provided on the Live LLC register, addressing these in collaboration with the local authority/other originating authorities and the support functions within the LLC programme, to provide reassurance to our customers. You will need to chair and lead regular reviews with external stakeholders and commit to continuous improvement and encouraging best practice both internally and externally. Working at pace to provide resolutions, whilst establishing root causes, you will implement process change to prevent reoccurrence. Having the ability to handle customer complaints and take appropriate remedial action will be a standard expectation.
Working closely with stakeholders across the programme during migration to gain a detailed understanding of the data for each local authority and how it was migrated. You will apply this knowledge to support local authorities/other originating authorities and other areas of the Programme in resolving customer enquiries and live service issues.
Job description
- Effectively managing a portfolio of Local Authorities and/or Originating Authorities to meet and/or exceed the prescribed performance metrics within Live Service
- Build and maintain post migration relationships with originating authorities, encouraging innovation, best practice and continuous improvement
- Managing and resolving live service issues post migration
- Leading or facilitating stakeholder engagement activities for the team
- Working to identify and deliver process improvements/service enhancements
- Provide LLC technical advice to both internal and external stakeholders
- Collaborating with business analysts and user researchers to analyse and understand user and business requirements
- Evaluating and presenting options and making decisions and recommendations based on data and analysis
- Working with customers to understand their needs, providing resolution to issues and identifying areas for improvement
- Acting as an escalation/referral point and mentor for other members of the team
- Collaborate with suppliers, providing appropriate feedback and raise issues in a timely manner
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Person specification
- Proven experience of working in a Customer, Operational, Project or Technical Environment
- Proficiency in building and maintaining mutually beneficial internal and external stakeholder relationships
- Experience of gathering, analysing and evaluating data, providing options and making recommendations; whilst collaborating with others to understand user and business requirements.
- A proven track record of influencing internal and external stakeholder decisions
- Experience of leading on identifying opportunities for improvement, defining a solution and delivering that change
- Proven ability to work as part of a team and under own initiative
- Excellent verbal and written communication skills
Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays.
For more information about the role and the full Person Specification, please see the attached Job Description.
Please note you will be required to work a minimum of 30 hours per week in this post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Making Effective Decisions
- Communicating and Influencing
- Changing and Improving
- Seeing the Big Picture
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.
Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.
The Personal Statement section (in no more than 750 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:
- Proven experience of working in a Customer, Operational, Project or Technical Environment
- Proficiency in building and maintaining mutually beneficial internal and external stakeholder relationships
- Experience of gathering, analysing and evaluating data, providing options and making recommendations; whilst collaborating with others to understand user and business requirements.
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In the event of a high volume of applications for this vacancy, an initial sift will be conducted on the below criteria and a full sift only carried out on those applications that pass the initial sift stage:
- Proven experience of working in a Customer, Operational, Project or Technical Environment
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual interview and deliver a pre-prepared presentation, from week commencing 21st September 2026. Further details will be provided on invitation to interview. The blended interview will assess the behaviours listed in the Job Description.
Please note that we will not be testing any of the desirable criteria throughout this process. Candidates may refer to notes within their interview, but they should be used as a prompt only. HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Candidates should be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
Contact point for applicants
Job contact :
- Name : Craig Mullen
- Email : Craig.Mullen@landregistry.gov.uk
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