LJRecruitment
Senior Relationship Manager
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Senior Relationship Manager (Intermediary)
Location: London
Employment Type: Permanent | Full-Time
Salary: Up to £70,000
Working Pattern: Onsite – 5 days per week (no hybrid working)
About the Role
We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.
Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.
Key Responsibilities
Relationship Management & Business Development
- Manage and grow relationships with commercial clients ranging from SME to Corporate.
- Develop and maintain strong partnerships with intermediaries to generate new business opportunities.
- Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.
- Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.
Corporate Portfolio & Credit Management
- Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.
- Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.
- Monitor account performance, payment behaviour, and portfolio health.
- Conduct regular client visits to strengthen relationships and enhance account profitability.
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Monitoring, Reporting & Documentation
- Ensure facility documentation and account records remain accurate and up to date.
- Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.
- Provide regular MIS and performance updates to senior management.
Remedial & Risk Management
- Identify early warning indicators and proactively escalate concerns.
- Follow up on overdue accounts and coordinate transfer to Recovery where required.
- Provide full documentation and ongoing support to recovery teams.
Team Development & Leadership
- Advise and guide Assistant Relationship Managers on routine and complex matters.
- Line-manage junior support staff and Relationship Support Officers where applicable.
- Support team development through coaching, feedback, and performance management.
Customer Service & Stakeholder Engagement
- Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.
- Handle complex customer queries and complaints professionally.
- Ensure customer data accuracy and compliance with internal procedures.
- Represent the organisation positively with clients, intermediaries, and internal stakeholders.
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Projects & Continuous Improvement
- Contribute to special projects and initiatives as assigned.
- Identify process gaps and recommend improvements to enhance efficiency and control.
- Participate actively in team meetings, training, and professional development.
Regulatory & Conduct Responsibilities
- Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.
- Act with integrity, skill, care, and diligence at all times.
- Ensure effective control, compliance, and oversight within areas of responsibility.
- Promote fair customer outcomes and sound market conduct.
Experience & Qualifications
- Minimum 5 years’ experience in a Relationship Manager or Senior Relationship Manager role within banking.
- Strong background in commercial lending, intermediary banking, and portfolio management.
- Proven experience in credit analysis, customer relationship management, and negotiation.
- Line management experience preferred.
- Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.
Key Skills & Competencies
- Commercial and SME Banking Expertise
- Intermediary Relationship Management
- Credit & Financial Analysis
- Regulatory & Conduct Risk Awareness
- Negotiation & Stakeholder Engagement
- Customer Service Excellence
- Strong Numerical & Financial Acumen
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