Access Care
Senior Relationship & Resource Manager
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Relationships · Resource Planning · Scheduling · Leadership
Are you an experienced relationship, account management or resource-planning professional who excels at building trusted professional relationships while coordinating people, resources and schedules?
Access Care is seeking an accomplished, highly organised Senior Relationship & Resource Manager to join our family-run team in Stockbridge, Hampshire.
The role
You’ll take ownership of a portfolio of professional live-in carers, becoming their principal point of contact and building strong, long-term relationships.
Alongside this, you’ll coordinate availability, schedules, placements and changeovers; anticipate resource gaps; solve problems; and manage changing priorities. You’ll also provide day-to-day leadership to a Relationship & Resource Consultant, setting priorities and ensuring that actions are followed through.
This is a role for someone with substantial professional experience, sound judgement and a naturally logical mind—someone who enjoys people, takes charge and is very good at making complicated things work.
Previous care-sector experience is not required. We welcome experienced professionals from account management, recruitment, resource planning, scheduling, hospitality, property, professional services and other relationship-led operational environments.
About Access Care
Access Care is an independent, family-run business that has been introducing exceptional self-employed live-in carers to private households across the UK since 1994.
For more than thirty years, we’ve built our reputation on trusted relationships, high standards and doing things properly. We value good judgement, personal responsibility and attention to detail, and we tell the truth even when the conversation is difficult.
We’re ambitious, professional and continually looking for better ways to work—without losing the warmth and personality of a family business.
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Key responsibilities
- Take ownership of a portfolio of professional live-in carers and act as their principal point of contact.
- Understand each carer’s experience, strengths, preferences and availability.
- Maintain purposeful contact and encourage strong engagement and retention.
- Handle sensitive or difficult conversations with confidence and professionalism.
- Maintain a forward-looking view of carer availability, placements, changeovers and upcoming requirements.
- Coordinate people, resources and schedules, resolving problems before they affect arrangements.
- Manage planned changeovers and respond calmly when circumstances change at short notice.
- Provide day-to-day leadership to a Relationship & Resource Consultant.
- Set priorities, coordinate workload and ensure agreed actions are completed.
- Monitor carer availability, utilisation, engagement, retention and placement continuity.
- Report accurately on performance, trends, resource gaps and emerging issues.
- Use information and data to identify where action is required and improve performance.
About you
You’ll be someone who:
- Builds trust and rapport naturally and communicates exceptionally well.
- Is highly organised, logical and comfortable coordinating multiple people, priorities and schedules.
- Remains calm and solutions-focused when plans change or problems arise.
- Has the confidence and judgement to make decisions and handle difficult conversations.
- Takes ownership, follows things through and delivers on commitments.
- Enjoys using information and data to spot patterns and anticipate problems.
- Leads by example and works well independently and as part of a close-knit team.
- Brings warmth, professionalism, energy and a genuine interest in people.
Skills and experience
You’ll bring:
- Significant professional experience, typically ten years or more, with evidence of increasing responsibility.
- Proven experience managing important ongoing relationships, accounts or a portfolio of people.
- Strong experience coordinating people, resources, schedules or complex operational arrangements.
- Excellent organisation and the ability to manage multiple priorities without losing sight of detail.
- Strong problem-solving skills and the confidence to make decisions independently.
- Excellent written and verbal communication.
- Experience using data, systems and reporting to monitor performance and inform decisions.
- Experience providing day-to-day leadership or guidance to colleagues.
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Full training in Access Care, live-in care and our way of working will be provided.
Location and working arrangements
- Full-time, permanent and office-based in Stockbridge, Hampshire.
- Monday to Friday, 9.00am–5.00pm.
- Participation in our shared out-of-hours telephone rota, typically one week in every eight to twelve weeks.
- Available to start as soon as possible, allowing for a reasonable notice period.
Salary and benefits
- £34,000–£36,000 per annum, depending on experience.
- 31 days’ holiday, including Bank Holidays and your birthday, increasing to 34 days with length of service.
- Company pension scheme.
- 30% staff discount at O&P Stockbridge.
- 30% Lifetime Friends & Family discount on Access Care agency fees.
- Ongoing training and professional development.
- Free parking, a short walk from the office.
- Team socials and company events.
- Genuine opportunities for career progression as the team and business develop.
How to apply
Please submit your CV together with a covering letter explaining why the role appeals to you and how your experience aligns with its relationship, resource-planning and leadership responsibilities.
We are reviewing applications as they arrive and encourage early application.
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