Encore Global
Senior Repair Technician - Uxbridge
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Senior Repair Technician
Uxbridge, London
On-Site Warehouse Role
Position Overview
Facilitate, supervise, and conduct regional repair of Encore owned equipment. Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes. Conducts product research, performs random and planned quality control checks on regional equipment. Purchases shop-related items and provides reporting as necessary on key repair metrics. May supervise a Repair Technician. Reports into Warehouse Supervisor or Warehouse Manager subject to region.
Key Job Responsibilities
Equipment Maintenance & Repair:
- Oversee and perform technical & cosmetic repair and maintenance on Encore equipment and road cases.
- Support all Quality Control processes and procedures.
- Develop and implement service/maintenance tracking and reporting system, ensuring repair progress are documented and reported; and ensuring compliance to manufacturer/warranty policy.
- See the Bigger Picture - Maintain relationships with vendors and order necessary parts to complete repairs.
- Establish and provide reporting on key repair metrics and ROI.
- Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE).
- Report all HSE issues to the Warehouse Manager and HSE Manager.
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Customer Service:
- Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Value People - Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking:
- Perform annual physical inventory of equipment.
- Maintain a clean and tidy workspace.
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Systems Knowledge:
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Interact with other staff, internal customers, and outside vendors.
- Manage system-generated pick-lists & order entry as necessary.
- Manage the service module in the system.
Job Requirements
- 1-2 years technical repair experience, preferably in the audio-visual industry
- Ability to take direction & communicate with managers and subordinates
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Demonstrates Self-Awareness
Drive Results
- Ensures Accountability
See The Big Picture
- Decision Quality
- Manages Complexity
Value People
- Collaborates
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