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Description
Role: Senior Retail Assistant
Hours: 35 hours per week. Working 5 out of 7 day rota, including all matchdays.
Location: American Express Stadium, Brighton and Churchill Square, Brighton
Contract Type: Permanent
Deadline Day: 19th August 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026.
Deliver a standout service to our fans
From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.
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Your customer service experience
We are looking for a proactive, fan-focused individual who brings energy to the shop floor and stays calm under matchday pressure. You should have:
- Experience working in a busy retail customer service environment (sports retail experience is a bonus!)
- Direct experience handling cash, up-selling products, and operating EPOS & stock control systems
- Excellent communication skills to include an excellent telephone manner and empathy skills
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners, and sponsors. As a club, we embody these values in everything we do:
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🔵 Treat People Well
⚪ Exceed Expectations
🔵 Aim High. Never Give Up
⚪ Act with Integrity
🔵 Make it Special
⚪ Be Fan Focused
How we say thank you
Benefits
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
🥗 Complimentary breakfast and lunch at both sites
🏝️ 23 days holiday rising with length of service (pro rata for part-time staff)
⚡ Rewards platform, which includes access to 900+ retailers, a wellbeing center, and more!
👶 Enhanced family policies
🎾 Access to a gym and padel court at our training ground
🎫 Priority access to match tickets and access to free WSL tickets for the 2026/27 season
🎓 In-house training program and CPD opportunities
💰 Exclusive discounts and benefits from our partners and local businesses
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